The Snooze Hotel @Marine Parade

Tbf the room is hecking small considering the price. TV is basically your basic local channels. Toilet is decent i suppose. Bed wasnt as comfy. The only good thing was it being close to 7-11 and the petrol station if you'd like midnight snacks haha

I had purchased a hotel room upon landing in Singapore at 12:30am. The platform and the hotel's respective website didn't allow me to book a hotel from the 13-14 (only 14-15 available) on the booking engine (likely due to being after midnight), and I arrived to the hotel and the receptionist told me she couldn't allow me to check-in despite already paying for a hotel. I had a flight I had to leave for 7am, and at this point, it was 2:30am or so. The receptionist told me, she could call Trip.com on my behalf to "see" if she could authorize a refund or modification but only AFTER I purchased another full night at a much higher rate without guaranteeing I wouldn't be paying 2 nights for a 4 hour rest at best. It was horrendous hospitality and customer service, and to be honest, poor business as I travel a great deal to Singapore and was looking for a nearby airport option to frequent 3-4x monthly, and this business will never get another penny from me. Don't stay here- hospitality was far from kind, understanding or welcoming and quite rude.

No clean