Heritage Collection on Arab - Mobile App Check-In

Hi! I recently had the pleasure of staying at Heritage Collection on City Hall, and I must say, it was an exceptional experience. The hotel's historical charm combined with modern amenities created a truly unique and comfortable atmosphere. I want to give a special shoutout to Divina, Shannen, Mae, and Ryan for their outstanding service. Their friendliness, helpfulness, and attention to detail made my stay even more enjoyable. They were always willing to assist with any request, and their positive attitude was contagious. I highly recommend this hotel to anyone visiting the area. The location is perfect, the staff is exceptional, and the overall experience is top-notch.

Nice area Arab street. 10 minutes walk to the metro. Digital check-in can be a bit challenging but the communcation with Andrew, Ryan and Shannen makes it easier. Room very small but functional. The laundry option is a plus! :)

Great value for money in a nice neighbourhood and despite having a room with no windows, I enjoyed my stay. Would prefer a normal key card instead the hustle with the app.

Pretty good stay. Now value Heritage Collections over similar type hotels like ST Signature. Always near to major attractions, eateries and convenient for me to go for meetings. Only issue for this is the lack of a suitable chair in the room to work. But they did try to look for one, and it kind of fitted into the tight space. Other than that, their staff are very responsive with my requests and concerns. Would stay at their outlets again.

The service offered by this hotel management is immaculate; they open a line of communication via WhatsApp a day before check-in to drop a set of instructions. As the staff work a set of hours, they also check-in with you every morning and evening to ensure everything is smooth. For me, communication ceased the evening before the end of my stay to remind me of the check-out time. As this hotel is digital, everything is communicated via mobile except for special circumstances such as dropping off your luggage only then will you meet a staff. The room is compact with a comfortable bed and packed with the basics: hairdryer, iron, iron board. There’s also a mini kitchenette in the form of a multipurpose hot pot that allows you to cook but I wouldn’t recommend considering the windows were locked. Kitchen and dining necessities were also available in the room. However the one drawback is the poor soundproofing. I can literally hear every time my neighbour clears his throat, and whenever he rummages through the drawers and hangers. The hotel offers free laundry service, however the washing machines were right outside my room so I am aware every time it’s in use. As the location is near a mosque, it’s understandable to hear prayers albeit a short duration of time. The streets are relatively quiet day in and night out. But the main nemesis is the dance studio right next door so there will be loud music pounding on the walls in the evenings. You can even hear the instructor loud and clear. The first night lasted for an hour, whereas on the second night the class went on from 7:30-10pm with the same music on repeat. The hotel offers sound plugs upon request.

Shout out to Shannen and layla. Had a great stay