Heritage Collection on Arab - Mobile App Check-In

I had an absolutely wonderful stay at the Heritage Collection on Arab. From the moment I arrived, the customer service was nothing short of perfect. A huge shoutout to Mae, Divina, Shannen, and Ryan for their warm hospitality, professionalism, and attentiveness throughout my stay. They went above and beyond to ensure every aspect of my visit was seamless. The location is unbeatable—conveniently situated in the heart of Arab Street, making it easy to explore all the nearby attractions. Cleanliness is another standout feature. The rooms and facilities are spotless, well-maintained, and thoughtfully designed, ensuring a comfortable and pleasant experience. I highly recommend the Heritage Collection on Arab to anyone looking for a perfect combination of great service, prime location, and excellent cleanliness. Thank you, Mae, Divina, Shannen, and Ryan, for making my stay truly memorable!

Our stay was great! The location was incredibly convenient, with the Sultan Mosque, numerous restaurants, and souvenir shops just a short walk away. The Bugis subway station is also nearby ~10 min walk, making it easy to explore the city. We booked a loft with a balcony, which was enough space for two people. The room was clean, well-maintained, and the AC was a lifesaver given Singapore's hot climate. While we didn't use the balcony as much as we'd hoped due to the heat, it was a nice touch. The staff was outstanding! Shannen, Andrew, and Jarwin deserve special recognition for their helpfulness, professionalism and friendly demeanor. Communication with the hotel was excellent. All interactions happened through WhatsApp, with clear instructions provided before check-in. Any questions we had were answered promptly. The free laundry service was a pleasant bonus, and being able to leave our luggage until 6 PM on our departure day was incredibly convenient.

This is a nice hotel located on Arab street. I stayed here two nights, and everything was comfortable. The room is clean although it’s small I had everything I needed. Sometimes I had problems with the internet which staff couldn’t help with but they really wanted to help. Staff is extremely polite and helpful. Thank you Divina, Mae, Shannen, Ryan. If I visit Singapore once more I will definitely choose this place.

Hi! I recently had the pleasure of staying at Heritage Collection on City Hall, and I must say, it was an exceptional experience. The hotel's historical charm combined with modern amenities created a truly unique and comfortable atmosphere. I want to give a special shoutout to Divina, Shannen, Mae, and Ryan for their outstanding service. Their friendliness, helpfulness, and attention to detail made my stay even more enjoyable. They were always willing to assist with any request, and their positive attitude was contagious. I highly recommend this hotel to anyone visiting the area. The location is perfect, the staff is exceptional, and the overall experience is top-notch.

Great location, beautiful surrounding atmosphere, great staff. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in assisting you with digital check in. THUMB UP!

Great value for money in a nice neighbourhood and despite having a room with no windows, I enjoyed my stay. Would prefer a normal key card instead the hustle with the app.