Heritage Collection on Boat Quay (Quayside Wing) - Mobile App Check-In

Big thanks to *Edmar, Daphne, and Nicola* for their kindness and helpfulness! I arrived early at 11am, and they kindly allowed me to store my luggage before check-in. Their service was excellent — friendly, responsive, and professional throughout my stay. I’m very satisfied with the whole experience and will definitely stay here again in the future. Highly recommended!

2025/5/15-16で一泊しました。 ホテルスタッフのホスピタリティが素晴らしかったです。宿泊数日前から重要事項の連絡が始まり、モバイルチェックインに戸惑った際も、whatsAppを通じて連絡をとったところ、とてもスムーズなレスポンスが返ってきました。 また、翌日荷物を預ける際も方法を細かく教えてくれて、素晴らしい滞在となりました。 特にスタッフのEdmar,Daphne,Nicaは素晴らしかったです。 またシンガポールに来た際は利用しようと思います。 ありがとうございました。

This is a fully automated hotel. I am ok with that because it was made clear that’s the case from day one. Ie what you will do is you will download an app and the app will generate you a key to check in; check in instructions are given by staff via WhatsApp. The hotel also made it clear for example that amenities will be minimal: no toothbrush and paste, no water. Again because it was made clear on day one I am not knocking points off them Singapore hotels are known to be small, so once again I am not knocking any points off the size of the unit What is however important though is if this is a fully automated hotel then the systems better automatically work. That is not the case 1. I received a trip.com message from the hotel to download the app and follow instructions to check in. Upon downloading the app I was to key in my reservation number. Nowhere was I ever given my reservation number. I could only acquire it after I messaged the hotel 2. The hotel key. On average it takes 5-8 times for the cell phone key to successfully activate the second gate on the third floor (the room lock was fine though) 3. Self check out using the app. Error. Had to WhatsApp staff to check me out The staff was thankfully very fast and efficient in responding and extremely helpful. I am very grateful to have them. Maybe it was just me though. If you are doing a fully automated hotel please make sure automation actually works. I have five stars for location hygiene and staff. One star for amenities not because it doesn’t have much to provide (I understand this is a no frills hotel) but just how disappointing the hard-software performed. Seriously this is probably the first time I’ve ever wrote such a heavily worded review

ที่พักสะอาดมาก เตียงนอนสบาย ระบบของโรงแรมดีมากทุกอย่างทั้งเช็คอิน Digital key เช็คเอ้าทำผ่านแอพของโรงแรมทั้งหมด add Whatapps ของโรงแรมเอาไว้จะมีพนักงานคอยช่วยเหลือ ตอบเร็วมากแก้ปัญหาได้ทันทีขอชมค่ะ Edmar, Daphne and Nica ,you are the best!