Hotel Conrad a Singapore

The hotel itself is consider convenient, there’s a gateway right across the street beside the hotel where it can connect down to Suntec City lower level food court. This trip we brought our one year old with us. During the check in, no one informed us about the music festival (DJ) that had been going on for the past days. The room that was given to us were right on top of the music festival, it was so loud during the afternoon and I was told it’ll continue to 10pm. My son couldn’t take his nap at all! This messed up our whole day schedule, we basically wasted the whole day trying to get a room change. However, thanks to the assistant front desk manager (Ivy) we were able to get a higher floor room away from all the noise (finally got a room change at around 8:30pm), if it’s not for her help I would have given a even less of a rating. Once again I would like to thanks Ivy for all her help. She was great.

Greetings esteemed reviewers, it is with great dismay that I pen this review to share my recent experience at the Conrad Orchard Singapore which was well below expectation. This isn't my first time to stay here. In a previous review, I had bestowed upon the hotel a rating of four stars and had made mention of the General Manager's name, Oscar Postma, as a mild critique of their performance. My stay had been quite wonderful, albeit marred by their proclivity towards complacency in providing minor special requests. However, I found myself the subject of ill-treatment at the hands of the hotel's personnel. Their behavior was nothing short of bullying, as they proceeded to pursue punitive measures against my top-tier membership in their esteemed chain of hotels, ultimately resulting in its suspension. The road to reinstatement was replete with challenges, and I was disconcerted by their unseemly conduct, which seemed to be directed towards punishing me for my candid review. It is my duty to warn other fellow reviewers that these individuals are not to be mistaken for gentlemen of standing and refinement, but rather, they utilize tactics that are more in line with the mindset of a thug, targeting those who dare to voice their concerns. Any potential guest at the Conrad Orchard Singapore should be prepared to navigate such hostility. In summation, I find the behavior of the hotel's personnel to be wholly unacceptable, and I would caution any prospective guests to prepare themselves accordingly. It is my sincere hope that this review serves as a warning to all who might consider a stay at this establishment.