The front desk people were very friendly and great to work with. My issue was the cleanliness of the room. Upon check in, they make you sign a document committing to not staining furniture, towels, break furniture, leave large amounts of trash etc. They charge your credit card a fee for incidentals. I walked in the room to find the couch like it was in the picture. I wouldn’t have sat on that couch even with a hazmat suit on. That is just completely unacceptable to charge for a room in that condition. As a result, I wiped down every counter and surface in the room (to include bathroom), which wasn’t better. Luckily I had Lysol wipes and spray with me. In hind sight, I should’ve asked for a refund and stayed somewhere else. I’ve stayed in a lot of hotels and this one was by far the worst in terms of cleanliness. The front desk rep was great to work with to make sure the incidentals fee was credited to my credit card. I explained to her that they should not ask their customers to sign off on things that are already wrong in the room, and to expect people to stay in a room like this is unacceptable.
Traduci