XIHU RESORT HOTEL

Recensioni su XIHU RESORT HOTEL

XIHU RESORT HOTEL

JG74+33R, 2 Thnou St, Sihanoukville, Sihanoukville Province, 18000, CambodiaDettagli hotel
XIHU RESORT HOTEL
XIHU RESORT HOTELXIHU RESORT HOTELXIHU RESORT HOTEL
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.2/5
Molto buono
53 recensione
Recensioni verificate
Ubicazione4.4
Strutture e servizi4.1
Servizio3.9
Pulizia4.4
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Tutte le recensioni(53)
Recensioni positive(48)
Recensioni con foto/video(6)
Soggiorno meraviglioso!(9)
Vista meravigliosa(2)
Recensioni negative(5)
Lizbeth_
Camera Premier (2 letti, con vista sul mare)
Soggiorno: ott 2024
Famiglia
6 recensione
1.0/5
Pubblicata: 10 nov 2024
This was the worst experience I’ve ever had! The breakfast food was not clean, with insects in the porridge and hair in the seasonings. You can see my live photos below! The service was poor, and the staff couldn’t speak English or Chinese! I asked for fried eggs cooked on both sides, but they couldn’t understand. What irritated me the most was a waitress named Iem Liheak—she snatched two bottles of yogurt from my hands that I had brought for my kids’ breakfast! She was very rude, with a fierce expression on her face! Her manager later came to apologize, but her attitude really annoyed me. How could such an expensive hotel hire such low-quality staff? Additionally, this is the only hotel I’ve stayed at where you have to pay for more than two bottles of mineral water in the room—and it’s just regular mineral water! Such a stingy hotel! The facilities and services don’t match the price at all. I really don’t recommend choosing this place!
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Risposta dalla struttura: Dear Ms. Lizbeth,Thank you for taking the time to provide your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered, as this does not align with our commitment to delivering exceptional service.We take your concerns regarding food cleanliness and staff communication very seriously. While we regret the unacceptable behavior you experienced, please note that buffet items are intended for consumption within the restaurant. We will take immediate steps to address these issues and ensure they do not recur.Regarding the mineral water, our hotel typically provides four complimentary bottles per room, as indicated in the attached image. Guests are welcome to request up to two additional bottles at no charge during their stay. Further requests are subject to our hotel policy, and we appreciate your understanding in this matter.Your feedback is invaluable to us, and we are dedicated to making the necessary improvements. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Thank you once again for your insights.Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL
Gddada
Camera Premier (2 letti, con vista sul mare)
Soggiorno: dic 2024
Famiglia
6 recensione
4.2/5
Molto buono
Pubblicata: 9 feb 2025
Great location with very nice view from the rooms with balcony. Bad things are too crowded with ****** people and if the front parking is only for the ****** guest.
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Juan
Camera Premier (2 letti, con vista sul mare)
Soggiorno: nov 2024
Famiglia
1 recensione
4.0/5
Molto buono
Pubblicata: 2 mar 2025
Facilities are good, rooms are clean. Abit too strict with all the rules. Too many Chinese people smoking everywhere.
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אליעזר מזרחי
Camera Premier (2 letti, con vista sul mare)
Soggiorno: dic 2024
Famiglia
1 recensione
4.7/5
Fantastico
Pubblicata: 31 gen 2025
Hotel is amazing except smoking all over!! Rooms, breakfast,elevators
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Wathana Khem
Camera Premier (2 letti, con vista sul mare)
Soggiorno: set 2024
Viaggio con amici
45 recensione
5.0/5
Eccezionale
Pubblicata: 4 ott 2024
Wonderful stay. Strongly recommended.
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Risposta dalla struttura: Dear Valued Guests, Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel, and for giving us a review. We will continue to maintain high quality and excellent customer service standards and strive to create a comfortable and warm stay for every guest. We are looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Guest 168
Camera Premier (2 letti, con vista sul mare)
Soggiorno: ott 2023
Famiglia
12 recensione
4.0/5
Molto buono
Pubblicata: 27 dic 2023
kind of ok.
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S1524L
Camera Deluxe King con vista città
Soggiorno: giu 2023
Famiglia
36 recensione
5.0/5
Eccezionale
Pubblicata: 3 ago 2023
Big and clean room with nice outdoor bath tub 🛀 , very comfortable to stay🛏️Very Good Service and the only hotel in Sihanoukville with big swimming pools 👍, the staff very nice and friendly, specially hotel breakfast very good, Best for family because hotel have pool playground for kids,
Traduci
Risposta dalla struttura: Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. Xihu Resort Hotel Management
Nara Smith
Camera Premier (2 letti, con vista sul mare)
Soggiorno: giu 2023
Famiglia
34 recensione
4.7/5
Fantastico
Pubblicata: 18 lug 2023
Great place to stay at Sihaknouk Ville ., clean with comfortable
Traduci
Risposta dalla struttura: Thank you for giving us a good evaluation! We will strive hard to do even better!Looking forward to welcoming you again.Xihu Resort Hotel Management
Sereysophea
Soggiorno: gen 2023
Viaggio con amici
1 recensione
3.5/5
Pubblicata: 26 feb 2023
I did not have a good sleep due to the constant noise coming out of the air conditioner and from outside of the room. I know that the hotel is quite busy but the staffs were not very helpful and friendly.
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Risposta dalla struttura: Dear Valued Guests,Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. All the staff of our hotel must provide warm and thoughtful service for every in-house guest. We sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
ar V
Camera Premier (2 letti, con vista sul mare)
Soggiorno: gen 2025
Viaggio con amici
5 recensione
4.0/5
Molto buono
Pubblicata: 7 mar 2025
酒店靠近海邊，景觀一流，靠近沙灘，酒店步行出去便可以到沙灘，非常方便！唯一不太理想，就是住客的質素有點低影響整個感受
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행복한사람^^
Camera Deluxe King con vista città
Soggiorno: nov 2024
Lavoro
11 recensione
5.0/5
Eccezionale
Pubblicata: 8 dic 2024
역시 시아누크빌에서 최고의 호텔이라고 할 법합니다. 조식도 맛있고 바다도 너무너무 좋구요^^
Traduci
Utente ospite
Camera Deluxe King con vista città
Soggiorno: mar 2024
Lavoro
59 recensione
5.0/5
Eccezionale
Pubblicata: 2 mag 2024
設施：酒店設施很新，很方便 衞生：衞生很好，床單被罩都很乾凈 環境：環境很棒，去哪都方便，旅途點滴首選 服務：前台微笑服務很周到。
Traduci
Risposta dalla struttura: 尊敬的賓客： 您好！ 謝謝閣下的滿分點評， 您的支持與鼓勵， 是我們前進的最大動力。西湖度假酒店以不斷的為客人營造温馨舒適的居住環境而努力，西湖度假酒店期待您的再次光臨！
Amy Liu
Camera Deluxe King con vista città
Soggiorno: lug 2023
Lavoro
8 recensione
3.5/5
Pubblicata: 11 set 2023
服務與房費成反比，對不起這個價格。誠然硬件設施和環境沒得説，但是似乎整體管理水平在下降，沒有第一次入住時的舒心。衞生應該要加強，電梯維護也要加強。按金不能刷卡也是一大特色。期待改善吧。
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Risposta dalla struttura: 尊敬的賓客您好， 感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富， 我們也將繼續努力不斷完善各項服務， 希望能在西湖度假酒店與您再相逢。祝您心情愉快。西湖度假酒店管理層
ppei121
Soggiorno: nov 2022
Altro
8 recensione
4.5/5
Ottimo
Pubblicata: 26 dic 2022
位在西哈努克的西湖渡假酒店 有獨立的沙灘及泳池 是一個適合度假的五星酒店 環境舒適 乾淨整潔也很高級 房型有分很多種 今天利用trip線上訂房 訂到窗外風景是面對爛尾樓的風景可能比較不理想 其他都還可以接受 另外今天剛入住 下次外出 回來房間就被退房真的讓客人感受很差 出這種差錯有需要檢討
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Risposta dalla struttura: 尊敬的賓客：您好！感謝您選擇西湖度假酒店，我們很高興您在酒店有一段愉快的入住經歷， 感謝您對酒店的支持與信任， 同時感謝您對酒店提出的寶貴建議， 我們將繼續努力， 為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧！西湖度假酒店管理層
Dongfengshiwanli
Camera Deluxe King con vista città
Soggiorno: mag 2023
Lavoro
222 recensione
5.0/5
Eccezionale
Pubblicata: 22 ago 2023
非常nice的酒店，出差幾天都住在這裏了。附近還是比較方便的，來來回回的人來人往，慢慢看着大家為著生活忙碌。在一起的時候就是這樣想
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Risposta dalla struttura: 尊敬的賓客： 您好：非常開心對我們的全五分評價，也希望這個美麗城市和熱情的西湖度假酒店人能給您留下一段美好的回憶。期待您下次光臨， 祝一切順利。 西湖度假酒店管理層