Recensioni su DongHu Resort Hotel

Risposta dalla struttura: Dear John Weeks,Thank you for taking the time to share your detailed feedback.We're very pleased to hear that you found our room clean and our staff welcoming and helpful — it truly means a lot to us. However, we're sincerely sorry for the discomfort caused by the smell of cigarette smoke entering your room through the air conditioning vents. We understand how frustrating and unpleasant this must have been, especially since we do maintain a strict non-smoking policy in all rooms.Please rest assured that we are reviewing this issue with our housekeeping and maintenance teams to identify and resolve any possible sources of smoke intrusion. We are also reinforcing our non-smoking policy with all guests to prevent this from happening in the future.Your feedback is extremely valuable in helping us improve. We hope you might consider giving us another opportunity in the future to provide you with a truly comfortable and smoke-free stay.Warm regards,Donghu Resort Hotel Management Team

Risposta dalla struttura: Dear Sir/ Madam, Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. DongHu Resort Hotel Management

Risposta dalla struttura: Dear helen khov,Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. DongHu Resort Hotel Management

Risposta dalla struttura: Dear AiZa,Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again.DongHu Resort Hotel Management

Risposta dalla struttura: Dear Din Kim mean.Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. DongHu Resort Hotel Management

Risposta dalla struttura: Dear TetmonyThank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. DongHu Resort Hotel Management

Risposta dalla struttura: Dear Sir / Madam. Greetings from all of us at Donghu Resort Hotel! Thank you for choosing us as your accommodation in Sihanouk Ville and taking the time to leave us a review!, Your recognition is our biggest motivation. I will inform to our team adjusting and improve, we are sorry to your vacation did not met your expectation. We will continue to work hard to provide a better service. Thank you for your trust and support in us and we look forward to your visit again.DongHu Resort Hotel Management

Risposta dalla struttura: Dear Lim, Thank you for choosing Donghu Resort Hotel! We appreciate your guest review and feedback. We strive to provide the best experience for our guests, and we are delighted to hear that you enjoyed your stay. Your kind words mean a lot to us. We look forward to welcoming you again soon. Best Regrads,Kevin THAN Sales & Marketing Manager

Risposta dalla struttura: Dear Chan Tha. Thank you for taking the time to share your detailed feedback with us.We’re pleased to know that you appreciated our hotel’s excellent location and its convenience for exploring the city. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations.We sincerely apologize for the shortcomings you experienced regarding the front desk service, room cleanliness, and breakfast quality. Your comments regarding the service attitude and check-in efficiency have been shared with our team to ensure better training and a more welcoming and professional guest experience in the future. Cleanliness is a top priority for us, and it’s disappointing to hear that our standards fell short during your stay — this has been reported to the housekeeping department for immediate review and corrective action.Regarding breakfast, we’re sorry that the variety and taste did not meet your expectations. We are continuously working to enhance our food offerings and will consider your suggestions carefully as we make improvements.Your feedback is very valuable and helps us focus on what truly matters to our guests. We hope you might consider giving us another opportunity in the future to provide you with a more pleasant and satisfying experience.DongHu Resort Hotel Management

Risposta dalla struttura: 親愛的客人，非常感謝您抽出時間給予我們如此積極的評價！我們非常高興您喜歡我們的房間、海景以及度假氛圍。我們一直致力於為每一位客人提供舒適的體驗，也很高興看到我們的本地員工為您提供了熱情的服務。能夠讓您享受到美麗的海灘和本地小吃，我們感到非常榮幸。我們期待着您再次光臨，願您的每一次入住都能帶來愉快的回憶。再次感謝您的推薦！祝好，Kevin THAN 銷售與市場經理

Risposta dalla struttura: Dear AshelyKD Thank you very much for sharing your detailed feedback.We’re glad to hear that you appreciated our beachfront location and the peaceful distance from the busy city. However, we’re truly sorry to learn about the discomfort you experienced during your stay.Although our hotel maintains a strict non-smoking policy, we sincerely apologize if any residual odors affected your comfort. We have already addressed this with our housekeeping team to ensure stricter enforcement and better ventilation moving forward. We also regret the inconvenience caused by the drainage and the room fragrance. Your comments have been shared with our maintenance and housekeeping departments for immediate review and improvement.Your feedback is extremely valuable to us, and we hope to have the opportunity to welcome you back for a much better experience in the future.Warm regardsDonghu Resort Hotel Management Team

Risposta dalla struttura: Dear Chichuzheliuyun,Thank you for sharing your experience with us.We’re sorry to hear that the room size did not meet your expectations. Our rooms are designed to maximize comfort and functionality, but we understand that space can feel limited depending on personal preferences and needs. The room you booked through Ctrip is one of our compact categories, and the size is listed on the booking page — but we understand how important comfort is, and we regret that this impacted your stay.For future visits, we would be happy to recommend a more spacious room type to better suit your needs. Your feedback is very helpful, and we truly appreciate you taking the time to let us know.We hope to have the chance to welcome you again and provide you with a more comfortable experience.Warm regards,Donghu Resort Management Team

Risposta dalla struttura: 親愛的 lkct，感謝您的精彩評價！我們很高興您喜歡我們酒店的位置靠近海灘，新裝修的設施，以及友善的服務員。希望您和小朋友度過了愉快的時光，期待您的再次光臨！此致敬禮,Kevin Than銷售與市場經理