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1 notte
Recensioni degli ospiti
4.4/5
Molto buono
52 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Our least popular hotel stay in Sri Lanka. We checked in for 4 nights and needed to ask for a room change the following day given the toilet smelt and slowly kept flooding the bathroom floor. That problem clearly pre-existed, but given most people only stay a night, It wasn't something that was high on the hotels priority list to address. The coaches come and go carrying 55-70 year old Europeans and Chinese, and they only stay a night. The level of service at this hotel wasn't a great experience, with reception needing management attention. There were exceptions (pool guy and luggage porter were both lovely).
The most frustrating thing about this hotel is that they should be rocking it. It's a great location, nice pool and a good setting, but that's where it stops. The rooms and restaurant are physically tired. Food was pretty average bordering poor despite being plentiful in choice. They had live music playing at night, which was so 'live' that it sent us to sleep early two nights in a row. Great idea, terrible execution, and that is pretty much how we would sum up the place.
It's no surprise that the hero promotional shot used by the hotel to market it's hotel is the photo of the view from the swimming póol to Lions Rock. Sadly, that's the only hero experience to be found at this hotel.
斯里蘭卡最不滿意的一家酒店。酒店的設施和服務對不起它的價格,我定了兩間包含晚餐的房間,1300元,因為帶了兩個孩子,到酒店又加了45美金,差不多1700一晚上。首先,房間設施一般,衞生一般,也就外邊環境好一些,想住在森林裏。其次,千萬不要挑包含晚餐的套餐。因為晚餐可以吃的真的沒有什麼,衹有雞肉豬肉牛肉什麼的,而且做的非常鹹,你必須買它提供的水,一小瓶水人民幣10塊錢。第三,服務非常不好。這也是我在斯里蘭卡遇到的最沒有責任感的地方。check in 的時候就感受到了服務員的假笑,連歡迎飲料都沒有。還有就是我自己這裏遇到的奇葩事。頭一天吃晚餐的時候,兒子把近視鏡落在了餐廳,為什麼這麼確定,因為老公那天晚上給他拍了吃冰淇淋的照片,剛好手邊就是他的眼鏡。所以我們以為找回來很容易。結果,吃早飯的時候我們給登記早餐的姑娘説了,她説,好的,I will check it.結果等了很久我發現她壓根沒問,然後我就又去找她,她就直接説沒有。後來我又找了主管模樣的人,他象徵性的裝作很熱心的問了幾個人,然後説,沒有,他已經問了所有人,眼鏡肯定是拉到房間了,讓我們去房間找。我們都覺得,眼鏡一定是找不到了。後來,等我們吃完早飯,我們去爬獅子巖,我婆婆在酒店呆著,她英語都不懂,在酒店見人都比劃。結果竟然在快中午的時候讓她找到了知道的人,而眼鏡就放在他們餐廳登記台的抽屜裏。雖然我們也看到了這個登記台,衹是不好意思拉開他們的抽屜。我婆婆靠着鍥而不捨,終於找到了我兒子價值3000人民幣的眼鏡。本來很簡單的事情,但是在這個酒店卻成了難上加難,根本不可完成的任務。獅子巖很美,但壁畫那裡不能拍照,有警察罰錢,我被坑了5000盧比,我看網上有出1000盧比的。所以,我對獅子巖這個地方感覺非常不好,再也不會去的地方。