The Victoria Hotel & Source Spa

Let’s start with a positives majority of the staff are exceptionally polite and courteous. It’s got a traditional charm and high standards. The three course dinner and breakfast were delicious, highly recommend the food. The spa has been modernised to high standard but it felt overcrowded with only eight people memberships and hotel guests. Now for our negatives! we didn’t spend much time in our room on the Saturday night, we stayed in the lobby listening to band. At around 6.45am on the Sunday morning, I was woken by the people around walking around their room. The chandelier was shaking and the glass shells rattling, it didn’t stop until 8am by that time I was wide awake. Then, when we returned to our room after breakfast, the chambermaid knocked the door and went explained we weren’t ready get (about 9.30 - but 11am check out). I went for a shower and as I was getting out the chambermaid entered the room without knocking, very embarrassed as my mother-in-law was in her swim wear and I was wrapped in a towel, she just looked down and left the room without a word. Then about 30mins later she walked in again, she did say sorry this time, which I said you must knock before entering rooms. We went down to check out of the room but stay for our spa treatment. The manger said he would get the chandelier checked by the maintenance team as they wouldn’t want it to disturb anymore guests. We went down to the spa and waited for a treatments, which were very good. When we settled the bill the manager had taken a cup of tea off the bill £4.50. It was meant to be a relaxing spa night away, to be woken up so early and then made to feel we had to leave our room was not what I expected.

The location, facilities, staff and dining are second to none. Spending time in this beautiful hotel really does recharge the batteries. I have stayed many times, off and on, at The Victoria and it never fails to delight.

This is the third year we've been to The Victoria Hotel and we didn't wamt to leave! The pool side suite works brilliantly with children - they love the pool and the games room, as well as the acivities through the week such as archery. The hotel is top quality - always clean, comfortable and the staff are brilliant. The restaurant is also excellent and has a great atmosphere with the live music. We're looking forward to returning next year.

Servive levels were exceptional. Food was very good. Outdoor pool was warm. Views of the sea even from a side room were very good.

Wouldn’t rush back, poor service Purchased afternoon tea for 4 at auction, firstly, did not have details of the reservation, then as we were sat, we ordered drinks, red wine and prosecco spilled over two of us, no real apology but a sly remark “well it’s not like your paying for it”!! After tea, asked for boxes which made it clear we were done, however, no one took our dirty dishes away, we even ordered more drinks which deputy manager delivered and still did not remove dishes, dishes were there for 48 minutes until we left, food was good though but service needs improving.

Wonderful hotel with amazing staff. Very good facilities and very good food. Wonderful extra touches with fresh flower displays in public areas, and a fresh flower left in your room, with a nice greeting note. An incredibly well run hotel, the staff are a credit and all do their jobs to an amazingly high standard, hat off to them all.