The Victoria Hotel & Source Spa

As previous guests here we hoped for the generally high quality of service that we received. The new Spa facilities are lovely. Our only concern was the abrupt service that we received (from a manager) at reception on arrival.

I am a returning customer having stayed here previously with my Mum and The Victoria always delivers on all levels and i always thoroughly enjoy my stays at the hotel and look forward immediately to my next visit.

We had previously stayed here for five days back in 2022 and always said we'd come back. To celebrate my husband's special birthday, I booked a week as a surprise. Sadly, the surprise was broken when a member of staff phoned my husband's mobile a month before our stay. They knew it was a surprise and the file, apparently, had been marked with all correspondence via email to me! We arrived to the same Victoria Suite we had last time. I had asked and paid for balloons and a bottle of champagne on arrival and they were there waiting for us. Sadly again, there was no acknowledgement from the hotel about my husband's birthday which I found very disappointing. The suite was beautiful and a godsend as the weather was very mixed and we had a great place to relax. Food is very good but after six nights of sliced meats in different sauces served with a selection of vegetables or salad, we were craving something different and went à la Carte on our last night. This added another £68 to the bill on top of our DBB tariff, which I think was excessive. The staff were wonderful. It's a good old fashioned hotel. They stated jacket and tie preferred for dinner but people were in there in short sleeved shirts! Overall we had a good holiday but felt let down by a ruined surprise and no acknowledgment of my husband's special birthday.

Stayed as a luxury special treat, it is a wonderful old hotel. The room we were given was a small seaview double. Its was so clean with a stunning view. The staff were all excellent. We had drinks in the bar,but did not dine. My husband used the spa,he was slightly disappointed. Also said lots of children ,which can detract from tranquility. However i would love to stay again,we were treated so very very well.

My wife and I celebrated our wedding anniversary with a 4 night stay. We fully recommend the hotel and would visit on a regular basis if it was close to us.

Overall it so a very relaxing stay , the staff were both helpful and friendly. Location so convenient to visit the town and beachfront.