Hotel in zona Biserica Ortodoxă ＂Sfinţii Împăraţi Constantin şi Elena＂, Sibiu

Overall excellent experience ruined by contracted horrible laundry service! Clothing was not ready when promised, poorly washed -- light clothes darkened from mixed wash, clothes were returned folded/damp & the reception staff supporting the contractor's stories -- my clothes were promised the evening before, when they were not returned the next morning, reception staff said the contractor was on the way -- 20 minutes later, they told me the contractor was ironing my clothes & will be here in 10 minutes, all lies! The Golden Tulip Ana Tower's needs a reputable laundry service or discontinue it!

Sono arrivato di sera, dopo un lungo viaggio. Mi hanno accolto in maniera calorosa, con una bravissima receptionist che parla perfettamente italiano. Hotel perfetto, camera meravigliosa con letto su soppalco, pulita e nuova. Posizione centralissima, ma con comodo parcheggio gratuito.

The atmosphere in this hotel, in this period of time is amazing: Christmas Trees, Christmas Carols, even the smell from halls reminder of Christmas Seasons. The breakfast was very, very good. Everything your heart desire. The food from traditional restaurant was very tasty, specially goulash. Friendly staff

Avevamo una delle più piccole camere. Pensavamo che mancasse il carattere e il fascino. La luce nella camera da letto e nella camera da bagno era davvero povera. La stanza era davvero buia e incredibilmente difficile se una donna che desidera applicare la maquillatura. La stanza non disponeva di accessori adeguati. Il colazione incluso era ampio e in una sala da pranzo molto piacevole. Il personale è molto piacevole e utile! Il parcheggio incluso gratuito è stato un grande bonus! Per qualche motivo non potevamo ottenere acqua calda nel bacino, ma fortunatamente il doccia aveva acqua calda.

Ci siamo sentiti benissimo, la sistemazione era all'altezza delle aspettative (e delle stelle). Ampia stanza, con un design funzionale e piacevole, un utile balcone per i fumatori :). Personale molto gentile, siamo rimasti davvero piacevolmente sorpresi :). Come punto bonus, abbiamo apprezzato molto la colazione sia in termini di varietà che di freschezza dei piatti disponibili. Il parcheggio è da sogno...gratuito e supervisionato sia dalle telecamere che noi in qualsiasi momento del soggiorno :)

In fact, I had a reservation, but I refused to stay at the hotel due to the conditions and the rudeness of the staff (who were probably following the owner's instructions). The German-named hotel, a rip-off, was pretty much like the one I got with Johannis. You check in, go to your room, and find that it's very hot. You fiddle with the high-tech AC control system on a tablet embedded in the wall, only to discover that it's already set to the minimum temperature with the ventilation at maximum, yet it still displays 27 degrees in the room. You take off your shoes and sit by the ventilation grille, noticing a slight breeze (and I'm not exaggerating, just a slight breeze) that probably aims for 25-26 degrees. I've spent several years cumulatively in hotels, so I know their tricks. I open TripAdvisor and search for reviews, and of course, all the ones from the summer period complain about the lack of AC. I go down to the reception and ask the lady there if they have any rooms where the AC works and if they won't shuffle me from room to room as they did with other tourists who had written about this ”strategy,” probably devised by the rude owner. The lady assures me that she will solve my problem: two more rooms and luggage tours through the hotel, only to find out that it was exactly as I suspected: no room could provide a decent temperature. The lowest was 26 degrees with the AC running at maximum for 5 hours (in a colleague's room who had arrived earlier). I don't understand two things: How does a place like this get a 4-star rating? Probably the same way gas stations between buildings do. What kind of owner is so rude and stingy that they won't solve the problem and won't instruct their staff to try to fool the customer by shuffling them from room to room, even though they have reviews from 2022 pointing out the issue? PS: I mustn't forget two more aspects: brown wooden doors in a design with white and gray in the rooms; it's as if a blind person thought of the color combination. The parking lot might be enough for 10% of the rooms, and the reception lady encourages you to park at the nearby Mega Image supermarket where the parking spaces are marked as for the store's customers. When you ask if that's not a problem, you're told to put your car in a less noticeable spot in the back; otherwise, the store staff might notice and come to ”complain” about it. This is Romanian tourism (even with a German name) in the ”land of well-done things.”