Utente anonimo
16 gennaio 2025
During my recent stay, I had mixed experiences. While the hotel has some excellent features, there are areas that require significant improvement to meet its 5-star rating.
The Good:
The outdoor facilities were a highlight. The pools were well-maintained, clean, and offered varying depths to cater to both children and adults, making it enjoyable for families. The private beach was another standout feature—exclusive to hotel guests and pleasantly uncrowded, providing a serene environment for relaxation. Additionally, the breakfast spread was impressive, offering a wide variety of dishes that catered to different tastes and preferences.
Areas for Improvement:
Unfortunately, the room conditions fell far short of expectations for a 5-star hotel. The room appeared outdated and lacked cleanliness. The tiled flooring resembled car porch tiles, and some areas were mouldy and unclean. The furniture was in poor condition, with doors falling apart, and the bed linen and pillowcases had an unpleasant odor. The bathroom was particularly disappointing, with no exhaust fan to manage the dampness, leading to a persistent unpleasant smell. The mismatched toilet seat and bowl were unsightly, and the towels also carried an odor. Overall, the room felt less comfortable and presentable than those in many 3-star establishments.
The amenities in the room also need attention. The TV remote control was difficult to operate, and the ironing board surface was torn, which detracted from the overall experience.
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