Utente ospite
12 febbraio 2024
I had a very bad check-in experience when I checked into room 1005 on February 11. The lights in the room could not be turned off, causing the baby to be unable to sleep normally. However, despite repeated requests to the hotel front desk manager, the problem was not solved and even after four phone calls, the problem was not solved. Next article The hotel's quality and problem-solving ability are really disappointing. It's OK to solve the problem as soon as possible if there is a problem with the light. However, this problem requires multiple requests from the guest before it is solved. I feel bad. The hotel is good but the service staff is terrible.
I will report this issue to accor hotel group via email
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