Hilton Garden Inn St. Louis Shiloh/O'Fallon

This hotel has not been kept up well at all. The room walls were dirty, had holes in them and needed repainted! The shower/bath tub were not working properly! The entire room was dirty, especially the bathroom where they had not even cleaned poop off of the toilet seat. All of the furniture was dinged and beat up. On a positive note, all of the workers we encountered were very nice, helpful and respectful. The location was also very nice, especially with the pond you could walk around. We will definitely not be returning, though.

The room needs updated terribly and the pool was closed for painting. We did not know this before booking or we would have found a different hotel.

Room had stained carpet, sagging bed that gave me a backache. The long mirror was taken off the wall but hardware and different wall paint were still there. The breakfast potatoes on the buffet were not heated they were ice cold. Staff was very friendly and tried to be helpful. Location was good.

The toilet ran constantly the towel racks where coming out of the wall the tub faucet was not secure. We stayed there because of the pool but the pool wasn’t even open but ******* didnt say that. For the price we paid we should have received a continental breakfast, we had to get the key cards red one 3 times, it snowed and they didn’t put down any salt or cleared the sidewalks,

I paid for the breakfast buffet package only an extra $20 but “the chef didn’t show up” so I had to get the regular continental breakfast. A refund was never offered. For a hotel that was not very busy on Mardi Gras weekend in the St Louis area you think they would try and accommodate and make guests happy. The staff were the only saving grace when I checked in and the two ladies working that morning.

Right off the bat, walking into the hotel, the scent is a bit overwhelming. Some kind of air freshener. Headache inducing. This stay was for our twins upcoming birthday. The main reason kids like hotels is because of the pool. Well, this pool was closed while we were there for painting. I wasnt notified of this. Had i known that would take place, i would have booked somewhere else. I dont appreciate spending how much we did and having a large amenity unavailable. Then, coming down for breakfast we're met with a sign for breakfast costs. I was shocked to say the least. I have never stayed somewhere where the breakfast costs money. Again, with as much as we spent on the room, the fact that bfast isnt included is ridiculous. The options for it were also lacking. Not impressed at all. One of the cleaning staff was around the corner from where we were sitting in the lobby. Im assuming he didn't realize anyone was that close. He stopped to chat with someone for a good 15 minutes and the profanities flew. My kids were with me. I dont appreciate that at all. Extremely unprofessional. Needless to say, we won't be back... and we will probably never book Hilton again.

The bathroom floor looked like it has not been cleaned. There was hair and dirt in the corners of the bathroom and also found a cockroach crawling across the floor. We took a picturw for.proof and will not be coming back again nor would I recommend

The woman at the front desk told me to book online so I did using *******, which I told her I was going to do. (I used this app to find a pet-friendly hotel.) As soon as I paid, she asked me how many people were in my party and if I had a pet. I told her the number and said that I had a cat with me. She then gave me a pet policy, which stated that there was a pet fee, to sign. When I asked how much the pet fee was, she told me it was $150, which was more than the price of the room! I told her I was no longer interested in staying here because of the ridiculous price and she said that she would cancel the room, assuring me that I would not be charged since I did not even check in. Needless to say, she lied, they charged me, and ******* will not give me a refund because the hotel "has a strict policy".

The hotel’s staff were so friendly and welcoming. Check in and out was smooth. Breakfast was A+. Starr is definitely an asset to the Hilton. We enjoyed our stay.