Haughton Hall by Hamlet Hotels

Horrible service. I'd booked a room for two adults and one child to be told that they didn't know about the child bed (even though I'd book for three and put it in my special request and had it all on the email confirmation) then to be told by the rude receptionist that it wasn't her problem and it was a room for two. Eventually we got an extra bed sorted. The pool was closed and we hadn't been informed. Generally awful service. I definitely wouldn't recommend staying here

Had a great weekend here, staff very polite and friendly and helpful. The hotel and rooms were clean and tidy, with ample supply of tea/coffee/sugars and milks. The swimming pool, jacuzzi, steam room and sauna was clean and available to use by all residents. Food was lovely and hot and tasty. Would recommend here and will definitely be returning.

The post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.