Hotel in zona Murchison Uniting Church, Shepparton

The girl on the front desk is about as cold as our breakfast was. Was greeted with barely a look & hello, took my $420 for the night and handed me the key. Was told there is parking ‘over through there’ and walk through the glass doors, that was as far as the instructions went. We were out at 4.30 so I called to ask what time breakfast needed to be ordered by, I was told it needed to be in by 4.45, I was nowhere near the hotel so I asked if she could lodge the order for me, she declined and reluctantly told me I could pop it under the door at reception. Breakfast came, cold, and with onion in the breakfast roll which was not on the breakfast order sheet, my request for bacon was also ignored. When the call came through to process my card for breakfast, after paying I gave the feedback that breakfast was cold and that the breakfast burger had onion on it which we can’t eat, I was told that if I scanned the QR code in the room I would have seen that it has onion on it, really unhelpful unless the breakfast slip actually tells you to scan the QR code in the room to get a detailed description of the egg and bacon burger to see if it has anything other than bacon and egg on it. And would actually be more helpful if you could scan a QR code and order breakfast through that instead of having to walk all the way to reception to drop off a piece of paper to order food in 2023. Other than that, room was clean, bed was not overly comfortable but was fine for the night. I’ve not spent a night in Shepparton where the local hoons don’t do burnouts until the early hours of the morning, and this night was no exception. Rooms at the front allow a lot of that noise to filter through so be aware of that. I would stay again but no on a long weekend where they charge a premium but don’t provide the usual services, there was no dinner room service even the info book said there is 7 days a week. Reception closed at 5.

Il personale dell'hotel Jodie e Luke erano molto amichevoli che abbiamo prenotato per una notte e l'ultimo minuto dopo aver controllato abbiamo deciso di rimanere per una notte supplementare. Il personale è stato molto utile per assicurare che abbiamo avuto la stessa stanza che abbiamo fatto la notte precedente. Grazie mille ragazzi torneranno di nuovo in vacanza prossima

I called to book this a few days earlier for business- it was an unusual phone call. I am used to brisk business calls with most motels for this one... it felt like I was calling a pizza store to place a delivery. Arriving at reception on the day I noted that the young lady was professional behind the counter - contrasting to the call. It is located on a busy road, so they ask that you do not park in their driveway...I drove in knowing I had a booking and that there should be a carpark in there for me. I am wondering what happens when it's at capacity and someone drives in hoping for a last minute booking. The busy location of this motel means that they need things not to block the main road, so it is understandable that they have the signs up asking you not to stop on the driveway. The room had everything I needed for an overnight stay. It is a basic and clean room. I slept badly though... there was a lot of road noise, I struggled to shut it out. The bonus for me is that the TV acted like a normal TV instead of one of the new smart TVs. For the first time in a long time I felt like I knew how to operate the remote control!

We arrived at Tudor house motel in the evening they said a booking no showed so the room was available..The man at reception told me no smoking inside & don't bring anymore people not a very pleasant welcome...at a glance the room seemed rundown but on further inspection the filth unfolded. Tobacco & debris on grubby carpet,mould & long brown hair in bathroom,pastry crumbs in Microwave,Cobwebs,running toilet water,pre contaminated toilet paper,damaged toilet seat... the list could definitely continue no doubt I decided to speak to management the following morning as it had been made clear I was checking in later than reception hours so I felt I'd already stretched their customer services 🙄 I rang after hours bell several times 8am following morning eventually the door opened I was abruptly told to return after 9am. Even though the door clearly said office hours were to start at 7.30am..I returned after 9am to this time a female manager who told me that the cleanliness was not a problem & indirectly called me a liar...I never wanted a cheap deal nor did I ask for it but it was extremely insulting to be fobbed off & treated as nothing & no body i wished I hadn't wasted my time or breath talking to this person.the manager refused to accompany me to the room to inspect & it was disappointing to experience such putrid customer service .... My motel booking went from dirty to discusted by the arrogance indecency of some people 🤨

Tutto è perfetto, buono e tranquillo. Rimarrà a Shepparton, al top 3.

In town for business, I needed just an overnight option. Customer service was friendly... weirdly friendly in a familiar type way. It's located on a Main Road. The rooms are average rooms. There is nothing stand out about the rooms and they are dated. Looking at the photos of the bathroom it appears discoloured but I do not recall feeling it was discoloured when I was there. I got an amazing nights sleep here... I was tired, but... even tired I have been unable to sleep in other motels recently. I went to bed, watched TV and only woke when the alarm went off. I also enjoyed how easy it was to locate. The grounds were very well maintained.

Booked in for 2 nights early May but had to cancel 3 days prior due to a sudden illness that required hospitalisation for 4 days. Requested a refund or credit the next week via email. No reply, so after some days went past I phoned the motel. Management were very evasive and reluctant to cooperate. After more emails and phone calls they reluctantly offered 1 nights accommodation that had to be taken by August which I informed them that we could not avail ourselves of due to my illness. Very poor communication and service.