Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.7/5
Straordinario
839 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.6
Servizio4.7
Pulizia4.7
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Recensioni positive(813)
Recensioni con foto/video(204)
Ambiente di classe(56)
Tranquillo e accogliente(44)
Reception gentilissima(38)
Parcheggio comodo(33)
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Recensioni negative(26)
OzYoPicz
Cloud Spread Double Bed Room With Balcony, Washing Machine & Fridge
Soggiorno: ago 2023
Solo
63 recensione
4.2/5
Molto buono
Pubblicata: 7 set 2023
I rocked up to check into my apartment with my Trip booking confirmation. The nimrod behind the desk tells me “Sorry, we don’t usually take foreigners bookings through the platform” and then suggests maybe I should cancel the booking?!? What the hell?! I contacted Trip.com and got a customer rep ro speaks to her and explain how to process it. Was left standing there for 15 minutes in what should have been a 5 minute interaction.
If you are going to advertise on a huge platform like Trip, please ensure all staff are aware foreigners may stay at the hotel and not to be total pricks about it, or alternatively, remove your apartment off the platform altogether and lose business.
That said, I loved the cosy apartment which featured a fridge, AC and a washing machine and drying rack. The hotel is located on a the river a short stroll from the restaurant district and Rainbow Mall.
Will gladly stay again
Traduci
Risposta dalla struttura: Hello!dear guests,thank you very much for your stay,thank you for taking a very beautiful photo,I apologise for the inconvenience,Thank you for liking for apartment,I wish you a safe juurney~
Utente ospite
Cloud Spread Executive Suite Two-Bedroom With A Living Room, Balcony, Washing Machine & Fridge
Risposta dalla struttura: 您好,客人,對於您提出的問題深表歉意,沒能給您帶來愉快的體驗,非常抱歉,鉑斯登行政公寓處於一個逐步完善的狀態,非常需要您給一些時間讓我們繼續努力,繼續提升,繼續做出更多的改變,希望您能再給一次機會,給一次讓我們能為您解決問題的機會,有什麼問題及時跟前台溝通,我們也能第一時間為您提供需求和解決問題,謝謝理解~
Risposta dalla struttura: 您好,客人,對於您提出的問題深表歉意,沒能給您帶來愉快的體驗,非常抱歉,鉑斯登行政公寓處於一個逐步完善的狀態,非常需要您給一些時間讓我們繼續努力,繼續提升,繼續做出更多的改變,希望您能再給一次機會,給一次讓我們能為您解決問題的機會,有什麼問題及時跟前台溝通,我們也能第一時間為您提供需求和解決問題,謝謝理解~