Kaicheng Service Apartment (Shenzhen Diwang Mansion)

Good location - halfway between Dongmen Pedestrian street shopping area (Laojie metro station) and KK Mall (Grand Theatre metro station), about 10 minutes walk to either location. Daily housekeeping is provided but with minimal cleaning - includes throwing out rubbish, replacing dirty bath towels, and providing bottled water. The floor is vaguely mopped but not daily and only along the main walking area. They do not clean the beds, furniture or table tops. They threw away some of our personal belongings that we left on the table, although it was not rubbish. Cleaning lady is nice person though. Place is not clean - on arrival, we found black spots, hair, and blood/red stains on the bedlinen (we had to request for the bedlinen to be changed), a lot of hair in the shower unit, one room smelled of smoke (we specifically booked non-smoking rooms), and there were mosquitos flying around. The check-in area ("front desk") is on 20th floor (we had to ask the security guard on ground floor). The only good thing is they have a laundry machine and drying rack, however, the plumbing is not setup properly and water leaks out when we used the machine. The TV is broken, it works but there are some jagged lines in the middle so cannot view the entire picture. Wifi is free but only works for China websites and apps.

Service very Good

地理位置非常好，離東門和萬象城很近，旁邊就是帝王大廈，離華強北也不遠，出行十分方便。房間乾淨衞生。樓層很高，也很安靜，前台服務特別好，這家酒店值得推薦，很滿意

離市中心很近 樓層的景色也不錯 房間採光很不錯 整體來説，價格也很實惠 這邊叫外賣也方便可以直接送到門口 出差值得推薦 經濟之選

在大樓裏，電梯挺快的，房間也挺大，就是衞生間反味有點大，外面有點吵，最大優點是位置好，能看到地王大廈

第一天訂房間，小姐姐説前序客人14點才能退房，第三天我們退房時小姐姐又説13點前退房，服務態度冷冰冰的，訂單上房間是40平米，其實很擁擠，最多就30平米，整體前台服務體驗感較差，希望能改進。