Renaissance Shenzhen Bay Hotel

We stayed in the hotel for two nights. We loved the view of the hotel, convenience, the cleanliness, their decoration and free birthday cake. However, there are rooms for improvement. All taxi or called car have difficulties to find the front entrance of the hotel as the sign of the entrance is so small. The WiFi on 53rd floor and even my data reception is not good. We are a bit puzzled on the bathroom design, as water spill out whenever we finished shower and opened the shower door

Great hotel, all the amenities are available and it is properly staffed.

Nice hotel, good service. Close to SZ Bay and shopping malls.

Average restaurant, breakfast not recommended. Good location. Staff shortages, check-in delayed. Unsatisfactory offerings in executive lounge.

Beautiful rooms, directly located at a metro station, we received a free room upgrade, which gave us a great view over the bay and a golf course

Clean Quiet Goo view

Check-in took unnecessarily long, waited until dinner time for a room to be ready.

I recently had the pleasure of staying at the Renaissance in Shenzhen, and I must say that my experience was nothing short of exceptional. From the moment I stepped into the hotel until the day of my departure, the hospitality and warmth extended by the staff, particularly Cherry and Olina, made my stay truly memorable. Upon arrival, I was greeted by Cherry and Olina with a genuine smile and a warm welcome. Her professionalism and attention to detail were evident as she efficiently checked me in, providing all the necessary information about the hotel's facilities and amenities, ensuring that I had everything I needed for a pleasant stay. What impressed me the most about both Cherry and Olina was their genuine commitment to customer satisfaction. They consistently displayed a high level of professionalism, courtesy, and attentiveness, making me feel like a valued guest. They were always ready to assist with a warm smile, and their genuine interest in ensuring that I had a memorable stay was evident in every interaction. Moreover, the rest of the hotel staff also demonstrated the same level of hospitality and friendliness. The housekeeping staff maintained my room impeccably, and the restaurant staff provided excellent service and delectable culinary offerings. The Renaissance Shenzhen itself is a stunning property with elegant decor, well-appointed rooms, and top-notch amenities. The comfortable bed, spacious bathroom, and modern conveniences provided a luxurious retreat after a long day of exploring the city. The hotel's facilities, including the fitness center and swimming pool, were also maintained to a high standard. Furthermore, the location of the hotel was ideal, with easy access to Shenzhen's major attractions and business districts. Whether I wanted to explore the vibrant cityscape or indulge in the local culinary scene, everything was within reach. In conclusion, my stay at the Renaissance Shenzhen was truly exceptional, thanks in large part to the outstanding hospitality of Cherry and Olina. Their warm and attentive service, along with the rest of the staff, created a welcoming and memorable experience. I would highly recommend this hotel to anyone visiting Shenzhen, and I look forward to returning on my next visit.

Good locaton, next with metro station. Very good service, and clean room.