Raffles Shenzhen

Recensioni su Raffles Shenzhen

Raffles Shenzhen

One Shenzhen Bay, 3008 Zhongxin Road, Nanshan District, Shenzhen, Guangdong, ChinaDettagli hotel
Raffles Shenzhen
Raffles ShenzhenRaffles ShenzhenRaffles Shenzhen
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.8/5
Eccellente
1732 recensione
Recensioni verificate
Ubicazione4.8
Strutture e servizi4.8
Servizio4.7
Pulizia4.8
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Tutte le recensioni(1732)
Recensioni positive(1702)
Recensioni con foto/video(527)
Ottima colazione(135)
Magnifica vista sul mare(122)
Camere ampie(88)
Reception gentilissima(62)
Ben arredato(51)
Piscina meravigliosa(26)
Di lusso(23)
Buffet delizioso(19)
Recensioni negative(30)
Utente ospite
King Deluxe con Vista Mare
Soggiorno: lug 2023
Coppia
25 recensione
5.0/5
Eccezionale
Pubblicata: 6 ago 2023
Naomi henry Levi Bierce eric好
Risposta dalla struttura: 尊敬的320297****,很高興迎接您下榻深圳鵬瑞萊佛士酒店並與我們分享您的感受。十分欣喜和榮幸得知您在這都市綠洲中度過了一段美好的萊佛士之旅。同時,感謝您對禮賓部同事Naomi、Henry、Levi、Bruce和Eric服務的認可。萊佛士傾情為每一位到店的賓客奉上細緻周到的個性化體驗與誠摯殷勤的服務,您的滿意是我們最大的動力。我們期待在不久的將來能迎接您再次回來。順頌時祺黃禮邦總經理深圳鵬瑞萊佛士酒店
Utente ospite
King Deluxe con Vista Città
Soggiorno: nov 2024
Coppia
1 recensione
4.7/5
Fantastico
Pubblicata: 17 gen 2025
Very clean room and great location Staff are very friendly and welcoming.  Overall great experience
Traduci
Risposta dalla struttura: Dear _TIHK1b90p9wf***, warmest welcome to Raffles Shenzhen. Your praise has made our day! Cleanliness, a great location, and friendly staff are core elements of our service. We're thrilled to have provided you with an excellent experience. We sincerely hope to see you again soon and continue to exceed your expectations. Raffles Shenzhen Butler Team
Utente ospite
Suite Metropolitana
Soggiorno: dic 2024
Lavoro
5 recensione
5.0/5
Eccezionale
Pubblicata: 5 gen 2025
Special thank to Daria, who has provided excellent service. The best Guest relations manager that we have met in China.
Traduci
Risposta dalla struttura: Dear guest, thank you so much for your compliment! We are delighted to hear that she has left such a positive and outstanding impression on you. Our team always strives to provide the best service, and she is a dedication and excellence are a great example. We will surely convey your compliments to her and continue to work hard to ensure that every guest has a memorable and satisfying experience with us. Looking forward to serving you again in the future!Raffles Shenzhen Butler Team
Utente ospite
King Deluxe con Vista Città
Soggiorno: apr 2024
Lavoro
27 recensione
5.0/5
Eccezionale
Pubblicata: 11 mag 2024
It’s a quick business trip and second time stay in Raffles Shenzhen, we had wonderful stay as last time. Special thanks to the Butler team arranging little surprise for my birthday and the beautiful setup in the room. Frieda, Andy, Kathryn, you guys are making the guests staying experience special.
Traduci
6/9
Risposta dalla struttura: Dear TSXX671ebtr****,Welcome back to Raffles Shenzhen, home away from home!It's our great pleasure to be choosen for a quick business trip.Our butler team will alway standby for anything you need and take care of you every time of your stay.Thank you and best regards,Robert YipEAM
Utente ospite
King Deluxe con Vista Città
Soggiorno: ott 2023
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 19 dic 2023
I want to extend my heartfelt thanks to Leon and Frieda from the Butler team for their exceptional service. We felt welcomed from the start, and our two-day stay was incredibly enjoyable. The hotel's facilities are pristine, though I noticed the concierge team might be understaffed. I'd like to apologize to the Chief Concierge for forgetting to return a beautiful lighter. Despite this, our experience was fantastic. Thank you to the entire team for their professionalism and making our stay memorable.
Traduci
Risposta dalla struttura: Dear M631430****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen
hung11112
Camera Deluxe Doppia con Letti Singoli con Vista Mare
Soggiorno: set 2023
Lavoro
46 recensione
4.7/5
Fantastico
Pubblicata: 24 ott 2023
The scenery is a bit different than expected, but they are all qualified hotels. Not very good value for money. It should be in the middle of 5 stars in my mind.
Traduci
Risposta dalla struttura: Dear _TSHK671fle0****,Thank you for sharing your valuable feedback about your recent stay at Raffles Shenzhen.We highly appreciate your input as it allows us to continually enhance our services. Rest assured, we take your concerns seriously and it would be our privilege to address them personally.We genuinely hope that you will grant us the opportunity to exceed your expectations in the future. If your travels bring you back to Shenzhen, we would be more than delighted to welcome you once again to Raffles Shenzhen and ensure your stay surpasses all expectations. Thanl you very much. Warm regards,Samuel WongGeneral ManagerRaffles Shenzhen
Utente ospite
King Deluxe con Vista Mare
Soggiorno: lug 2024
Coppia
32 recensione
5.0/5
Eccezionale
Pubblicata: 6 ago 2024
🍊🍊🍊🍊🍊🍊🍊🍊] 环境:🍉🍉🍉🍉🍉🍑🥑🍒
Traduci
Risposta dalla struttura: 尊敬的M252428****,您好! 感謝您選擇下榻深圳鵬瑞萊佛士酒店——您在深圳灣雲端的家外之家! 感謝您在百忙之中抽時間為我們點評,很開心收到您的滿分好評!我們也一定會繼續關注我們的服務,持續不斷地為賓客提供美好的入住體驗,同時也十分期待您的再次入住! 順頌商祺 葉浩明 行政副總 深圳鵬瑞萊佛士酒店
CHUN TING
King Deluxe con Vista Mare
Soggiorno: apr 2023
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 27 mag 2023
Thank you Naomi for the great hospitality.
Traduci
Risposta dalla struttura: Dear E296615****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen
Utente ospite
Deluxe con letti singoli e vista città
Soggiorno: giu 2023
Lavoro
6 recensione
1.0/5
Pubblicata: 10 ago 2023
Poor service very bad
Traduci
Risposta dalla struttura: Dear _ZFB508378****,Thank you for taking the time to share with us about your recent stay at Raffles Shenzhen. We are disappointed to learn that your experience with us fell short of your expectations. Your feedback is important to us, and we appreciate the opportunity to address your concerns.We would like to offer our sincere apologies for any inconveniences you experienced during your stay, particularly related to your pool experience. We value our guests' satisfaction above all else and will take immediate action to investigate and rectify the issues you have raised. Kindly contact myself directly on sharing more detail with us. We truly hope that you will give us another opportunity to provide you with a flawless experience. Should your travels bring you back to Shenzhen, we would be delighted to welcome you back to Raffles Shenzhen and make your stay truly exceptional.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. If there is anything else we can assist you with, please do not hesitate to contact us directly.Yours sincerely,Samuel WongGeneral Manager
Utente anonimo
King Deluxe con Vista Mare
Soggiorno: mag 2023
Viaggio con amici
4 recensione
5.0/5
Eccezionale
Pubblicata: 22 giu 2023
naomi,Jay levi服务好Henry
Traduci
Risposta dalla struttura: 尊敬的賓客,感謝您入住深圳地標——深圳鵬瑞萊佛士酒店並得到您對禮賓部同事Naomi、Jay、Levi和Henry服務的高度認可。十分欣喜和榮幸得知您在這都市綠洲中度過了一段美好的萊佛士之旅。您的肯定是對我們工作最大的鼓勵,我們會繼續努力,致力於為每一位到店的賓客營造一個靜謐怡人的温馨綠洲,供賓客休憩身心,感受生活,盡享舒適,傾力奉上殷勤周到的服務。最誠摯的祝福與問候,黃禮邦總經理深圳鵬瑞萊佛士酒店
Christy
Deluxe con letti singoli e vista città
Soggiorno: apr 2023
Viaggio con amici
14 recensione
5.0/5
Eccezionale
Pubblicata: 8 lug 2023
Nice hotel 🏨
Traduci
Risposta dalla struttura: Dear _TSXX671dwf9****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen
Utente ospite
King Deluxe con Vista Città
Soggiorno: mag 2022
Lavoro
1 recensione
5.0/5
Eccezionale
Pubblicata: 17 giu 2022
very nice
Traduci
Risposta dalla struttura: 尊敬的賓客,很榮幸有機會迎接您下榻雲端之家 - 深圳鵬瑞萊佛士酒店。非常欣喜地得知您在酒店度過了難忘的時光。我們會繼續努力,致力於為每一位品質旅行者營造一個靜謐怡人的温馨綠洲,供賓客休憩身心,感受生活,盡享舒適,傾力奉上殷勤周到的服務。誠摯期待有機會再次迎接您的光臨。順頌商祺黃禮邦總經理
C851042
Premier Room City And Sea View
Soggiorno: dic 2024
Solo
2 recensione
5.0/5
Eccezionale
Pubblicata: 23 gen 2025
運氣不錯,退差價的同時升級了房型,夜景確實名不虛傳~可惜這次白天碰上的天氣不是很好 長廊酒吧的經理和調酒師們很有趣,還送了一杯酸酸的小甜酒哈哈哈;辛苦我房間的小哥半夜來準備泡泡浴啦,非常舒服~晚上的糖水和枕頭也很舒服,下次來深圳再來!
Traduci
Risposta dalla struttura: 尊貴的C851042,您好!能讓您的入住體驗如此愉快,我們真是太開心啦!為您退差價、升級房型只是我們希望給您更好體驗的小小心意,很高興這幸運的安排讓您滿意。夜景是我們酒店的一大亮點,天氣不佳沒能讓您白天盡情欣賞周邊景色,實在有些遺憾,期待下次您能領略到它全天候的美。我們已經迫不及待盼着您下次來深圳再入住啦,一定給您安排更完美的體驗!您的萊佛士管家
WENG LAM
King Deluxe con Vista Città
Soggiorno: dic 2024
Coppia
11 recensione
5.0/5
Eccezionale
Pubblicata: 20 gen 2025
酒店的服務人員通常非常專業且友好。 客房設計現代且舒適,設備齊全,並且有很好的視野。 酒店的設計風格優雅,公共區域和走廊的裝飾都很有品味,給人一種放鬆的感覺。 酒店內的餐廳提供多樣化的菜單,通常受到客人的好評。 酒店位於市中心,方便前往各大商業區和旅遊景點。 總體來說,深圳萊佛士酒店是一個適合商務和休閒旅客的高端選擇。
Traduci
Risposta dalla struttura: 尊敬的_TSHK6722lro****,您好!衷心感激您對深圳萊佛士酒店的高度讚譽!我們的服務團隊始終將專業與熱忱融入每一個服務細節,衹為給您帶來賓至如歸的體驗;客房設計凝聚了無數巧思,致力於為您打造現代舒適、設施完備的休憩空間,窗外的迷人景緻更是錦上添花。酒店從整體設計風格到公共區域、走廊的裝飾,都精心雕琢,力求營造出優雅且令人放鬆的氛圍。而酒店餐廳豐富多元的菜單,更是我們向美食愛好者遞出的誠意之作。無論是商務出行還是休閑度假,我們都期望能成為您的不二之選。期待在未來的日子裏,您能繼續選擇深圳萊佛士酒店,我們將持續為您呈現無與倫比的高端體驗 。您的萊佛士管家
Utente ospite
King Deluxe con Vista Città
Soggiorno: dic 2024
Viaggio con amici
3 recensione
5.0/5
Eccezionale
Pubblicata: 10 gen 2025
貼身管家主管 Qian   Kathryn Shi 石美齡 以及前台Howard  非常棒 服務周到 貼心 另有幾位很好的同事分別是Lindsay,Becca,Minnie,每次來入住都有良好體驗!感謝!
Traduci
Risposta dalla struttura: 尊敬的M531569****,您好!非常開心收到您的好評,看到您對我們的管家和前台小夥伴們的認可,我們倍感榮幸。我們一直秉持着熱情、專業、貼心的服務態度,致力於為每一位客人打造舒適的入住體驗,您的讚揚是對他們最大的鼓勵。我們會繼續努力,期待您的再次光臨,祝您生活愉快!您的萊佛士管家