Kingkey Palace Hotel Shenzhen

1) 10 / F , Corridor without A/C, whole day , only open windows. 2 ) Blanket Dirty ( Pic # 1 ) 3 ) 10/ F , Lift Lobby ( Pic # 2 ) Is not worth , over price For Room 1004

Good option for seaside hotel with city vibe. Near a lot of shops and restaurants. Transfer bus to beach. Good breakfast. Indoor and outdoor swimming pool, good gym.

The shower area was leaking water into the room! So disappointed! And the plug has problem, couldn’t dry the hai properly with the hairdryer!

Very nice service and value for money. We were accommodated at a spacious family room and the breakfast come with plenty of choices. The staff were all helpful and efficient.

Amazing as always. Because we come all the time, a lovely lady called Ariay, (think that could be wrong spelling) upgraded us and sent us a bowl of fruit. Such a lovely touch. I sleep so good at this hotel, the rooms are the most wonderful, comfortable and relaxing spaces and the baths are the biggest I’ve seen. Some people say rooms are dated, but I disagree, they are classy and more traditional. I prefer this to super modern ones. I will keep coming to the Kingkey. The front desk staff are often overwhelmed by huge numbers waiting to check in, yet are still always polite and helpful. ❤️

We have been coming to this hotel, yearly or biyearly, for many years. Coco is amazing. She has been our contact for years and she really takes good care of the guests. Rooms Are great, big, great views. Breakfast Average hotel breakfast, new options daily. Wifi Is very slow, I wish the hotel could boost the signal. Other staff They are not very helpful with information in general. They are not very polite or welcoming. The beach shuttle bus Needs to be cleaned more often. It's extremely dirty. The beach Kingkey hotel has a deal with Intercontinental to use the same private beach, which is the reason why we have been coming for so many years. Up to this year the kingkey hotel guests have been able to use the intercontinental hotel outside facilities without a problem but this year that charged and the kingkey hotel guests are no longer able to use the outside facilities. The intercontinental hotel staff was also very rude about it (they were also rude to their own guests as we observed). We saw many kingkey hotel guests arguing with the intercontinental staff. This whole experience left a very poor impression on us this time. It may also be the reason for us to change the yearly holiday destination to another place.