Kingkey Palace Hotel Shenzhen

The shower area was leaking water into the room! So disappointed! And the plug has problem, couldn’t dry the hai properly with the hairdryer!

We have been coming to this hotel, yearly or biyearly, for many years. Coco is amazing. She has been our contact for years and she really takes good care of the guests. Rooms Are great, big, great views. Breakfast Average hotel breakfast, new options daily. Wifi Is very slow, I wish the hotel could boost the signal. Other staff They are not very helpful with information in general. They are not very polite or welcoming. The beach shuttle bus Needs to be cleaned more often. It's extremely dirty. The beach Kingkey hotel has a deal with Intercontinental to use the same private beach, which is the reason why we have been coming for so many years. Up to this year the kingkey hotel guests have been able to use the intercontinental hotel outside facilities without a problem but this year that charged and the kingkey hotel guests are no longer able to use the outside facilities. The intercontinental hotel staff was also very rude about it (they were also rude to their own guests as we observed). We saw many kingkey hotel guests arguing with the intercontinental staff. This whole experience left a very poor impression on us this time. It may also be the reason for us to change the yearly holiday destination to another place.

Hotel reception was good even allowed us to check in very early as we arrive early.and in check out they offer late check out.really nice of them.the breakfast buffet is grest and has many kind of different variety food was very tasty.only down was the indoor swimming pool that you need to use head cover even for men and water was cold though they said heated it was really cold.but staff are freindly and room was clean.bed is comfortable though room is having only one charging side and the phone is not beside the bed.will stay thete again