Utente ospite
27 maggio 2024
During my 3-night stay at the Grand Hyatt, I found the hotel a bit difficult to navigate, especially when moving between floors. The front desk is located on the 33rd floor, while the breakfast restaurant is on the 32nd floor. This layout may not be very convenient for seniors, as there is a long staircase leading down from the 32nd floor to the breakfast area, although there is also an elevator available. Accessing the main floor requires taking another elevator from the 3rd floor. Even after 3 nights at the Grand Hyatt, I still found myself getting lost at times while moving from one elevator to another.
When traveling with someone, the bathroom setup can be inconvenient. The shower and bathtub are in one room and it's transparent. The sink is also in the same area, which means that when someone is showering, another person can't use the sink.
I would like to express my gratitude to Francis Chen, the team leader of the guest depar**ent. The day before I checked out, I was expecting a parcel to be delivered to the front desk. Unfortunately, due to some communication issues, the parcel was returned to the shipping company. Francis was incredibly helpful in coordinating the delivery of the parcel to my next hotel in Guangzhou. I truly appreciate his exceptional service and willingness to go above and beyond to assist me. I also learned during our communication that his English proficiency is quite impressive, especially considering that he only started learning the language five years ago. Thank you, Francis, for your outstanding assistance – you're truly an angel!
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