Kempinski Hotel Shenzhen

You can't beat the location--it's right off the metro and next to Coastal City. I had no problem communicating in English. The rooms were large and had wonderful views. I actually had a real desk and a proper office chair to work in, which I really needed. The breakfast buffet had a nice blend of East meets West cuisine. Overall, it was a good stay. But I do have 2 comments for improvement--no one says "good morning' or greets you in any way. For example, even when I greeted the waitress in Mandarin, no eye contact or a smile. Even the front desk doesn't feel that approachable. It feels very cold, which felt strange given the hotel brand. So I couldn't give a high rating on the service because of it. And the second point is that the pillows were so wilted--even with three of them, they just sank down like I was lying flat on the bed. I attempted to call to see if I could get them exchanged but no one answered my calls.

Very grand. Feeling too warm that kept sweating during sleep.

alyssa and the lady who helped me to check in was very helpful (coco)

What an outstanding experience! From the moment I walked through the doors of the hotel, I felt welcomed, respected, cared for. The amazing front desk staff spoke perfect English, offered a free upgrade, and even sent up a fruit basket for our semi-anniversary. The room was clean, comfortable, and had a great view. There was even a bathtub for us to try our new bath bombs! Also, the breakfast was delicious, with lots of vegan options. If I could rate 10 stars, I would!

Arrived at the hotel and was greeted by a smiling young lady by the name Monica at the front desk. The check-in is a breeze and Monica was really kind and helpful and she even upgraded my room package. My 2 nights stay was extremely enjoyable. I would recommend this hotel to travellers.

staying one night in Shenzhen，we decided rest in here，suitable for a casual stay，Alyssa helps a lot，really appreciate it！