Sheraton Shenzhen Futian Hotel

The hotel is overpriced compared to the quality of service and the comfort of the rooms. Additionally, the staff at the gym’s front desk were very rude. In my opinion, this hotel relies too much on its brand and reputation, but it doesn’t live up to the standards of newer, more modern hotels. When we were leaving the hotel, they asked us to give them a high rating instead of offering a farewell gift or gesture. I found this quite disappointing.

The location is extremely convenient. The service is very good and the price with the overall service is reasonable. This is a very good experience to stay in this hotel - Futin Sheraton. Indeed I come to celebrate the birthday with my daughter and bring with my 90 years old mother together with my nieces who are come to visit my mother from Canada & UK. We all want to have a good trip to enjoy together. It’s lucky that we picked the right hotel. The staff Paisley & the front front whose surname is Ye are so kind. They know I was going with my mother who is on wheel chair. They had upgraded me to suite with my platinum membership. The suite is so big that my mother can have sufficient space with her wheelchair in the room. And the toilet is just fit my mother which she can manage to go to the toilet by herself. The service & the food from the lounge is good. I don’t expect there 雞蛋仔 and freshly made French toast in the breakfast. The only issue is that the direct access from the metro station to the hotel is not fit for people on wheelchair. Lucky that the weather is good on our check in day. So we can let mother to enjoy the sunlight from the station exit which is opposite to the hotel. Indeed we this good experience, even though the hotel is a bit old fashion not fit my style, I already decide to come again in end October to celebrate my mother’s 90 birthday and told the front desk hope to upgrade us to the same room type so that my mother can feel relax and enjoy.