UrCove by HYATT Shenzhen Bay Mixc

I am very satisfied with my stay this time. Tingting from the hotel always maintains a warm smile and has an excellent demeanor; her professionalism and friendliness leave a deep impression on guests. The hotel is conveniently located with excellent transportation links, making it easy to get around without any hassle. The facilities in the rooms are fully equipped, clean, and well-maintained, with all necessary amenities readily available.

The overall performance of the hotel I stayed in this time was very satisfactory. The room maintained a very high standard of cleanliness. The floor, desktop and other areas were clean and tidy, and the items were placed in order, creating a comfortable and pleasant living environment. Good lighting and ventilation design further improved the comfort of living, and the smart home system in the room was a highlight. All kinds of home appliances support intelligent voice control, which is simple and convenient to operate. Through voice commands, you can easily adjust the brightness of the lights, the temperature of the air conditioner, etc., which greatly improves the convenience of use and fully reflects the technological and intelligent level of the hotel. The hotel customer service staff Jovana is warm and thoughtful, able to respond to guests' needs in a timely manner, and pay attention to every service detail. Whether it is check-in or check-out procedures, they are efficient and smooth, allowing guests to feel meticulous care. Comprehensive performance in all aspects, this is a high-quality hotel worth recommending. Next time I go to Shenzhen, I will definitely choose to stay in this hotel again.

Had a really good experience staying here, Jovana was very helpful and gave me an upgrade without asking. Overall, it exceeded my expectations.