The St. Regis Shenzhen Bao'an

Heartful thank you to Oscar Dear Management of St. Regis I am writing to express my sincere gratitude for the exceptional service provided during my recent stay at your hotel. Specifically, I would like to commend Oscar from the front desk for his outstanding professionalism, attentiveness, and genuine commitment to ensuring a memorable guest experience. Upon check-in, Oscar greeted me with warmth and efficiency, setting a positive tone for my stay. During check-out, he took the time to kindly ask about my experience and listened attentively to my feedback. When I mentioned a minor issue, he promptly addressed it with great care and resolution. Additionally, his thoughtful gesture of presenting a teddy bear as a gift truly touched me and significantly enhanced my overall impression of the hotel. While my stay was mostly pleasant, there were two minor incidents that could have impacted my experience. First, there was a misunderstanding with the concierge team regarding courier delivery services. Fortunately, the butler quickly stepped in, understood my needs, and made an exception to assist me. She also patiently explained the reasons behind the policy, doing so in such a polite and comforting manner that I truly appreciated. Secondly, there were no universal sockets compatible with UK plugs, my laptop ran out of battery but I had to reply an email via that laptop. I contacted the butler for a converter, after over 10 minutes, one was provided but no way to plug to the wall socket. I called the butler again, then it took nearly an hour for the housekeeping team to find a suitable power *****. I acknowledge that, as a guest, I should have been better prepared, and I understand that such situations can sometimes be beyond the hotel’s immediate control. Or maybe my expectation to the butler team is far over. Despite these small setbacks, Oscar’s efforts during check-out completely eased my frustrations and left a lasting positive impression. His dedication to guest satisfaction is truly commendable, and I believe he is a valuable asset to your team. I hope this feedback reaches the appropriate channels and that Oscar receives the recognition he deserves. Thank you once again for a wonderful stay, and I look forward to returning to the St. Regis in the future.

Thank you for the truly memorable stay. The service provided by your team was exemplary, and we thoroughly enjoyed our time at the St. Regis. For future visits, our one recommendation would be to implement a system to monitor the number of guests at the swimming pool. During our stay, the high volume of guests impacted the tranquility of the area. We are confident that addressing this would make the exceptional St. Regis experience complete. We eagerly anticipate our next visit to St Regis.

St Regis -never disappointing. After entering the lobby, we were greeted by Miya, one of the.firendliest faces among staff. Miya Luo and Yoyo Yang assisted us in registering. We were given room 4xx8. Cleaned, absolutely well designed and well thought. Our room package included afternoon tea, breakfast and Butler service. Nicholas was our Butler and gave us a.room tour. Tea and breakfast were amazungly delicious. All staff are.helpful and friendly. This is one of the most impressive St Regis.hotels I have stayed.

The hotel is new and has a great design. Service is one of the best I have experienced in Shenzhen. Would recommend it to family and friends if they visit Shenzhen!

Pretty good for a new hotel, with very friendly staff members, especially Sissi with the front desk. Breakfast is very special and the room is very clean with personalised details.

The facilities are sparkly clean and new. Most important of all, very friendly staff who is well ahead your needs. Beautiful afternoon tea and night view, will come back again.