UrCove by Hyatt Shenzhen Bay Nanyou

Location is great just next to mrt nanyou ,downstairs do have luckin coffee and 7-11,the room is comfortable and clean ,2nd time stay at here and still very new

This hotel was absolutely perfect for our stay, we stayed for 2 nights only but wished for more! The room had a control panel which was easy to use, was well-designed with a nice sofa and seating area. Everything was clean and good to use. Staff were all polite, and Bill (小本) was at the reception when I had some questions to ask regarding room control and food delivery - he was very helpful! If I had to pinpoint something to improve, it would be the breakfast - there wasn't much variety and the seating was limited. We skipped the 2nd day's breakfast. Despite the breakfast I'll definitely stay here again in the future.

Location of the hotel is just a minute's walk from Exit A of Nanyou Metro Station. Lobby is on the 40th floor while guest rooms are from level 36 to 39 with laundry facilities at level 36. The room is clean and spacious enough for 2 adults. It is nice that they have the wash basin, toilet and bath facilities separated so one can still use the toilet / wash basin when another person is taking a shower. The room is well lit, equipped with charging ports including USB ports and other modern facilities. The receptionist Zhou Zhou is very friendly and helpful. She gave us useful information e.g. how to get to the nearest mall and suggested nearby tourist attractions. She is very responsive when I asked her questions on Weixin. She even helped us bring the luggage to our rooms after she processed our check in as we were unfamiliar with the hotel. She made our stay really pleasant and comfortable. All the other front desk officers, housekeeping and restaurant personnel we met were friendly and polite too. We usually get back late to the hotel so Mr Zhou from house keeping usually would be around when we requested for extra bottles of water and also showed me how to use the laundry service. Overall we enjoyed our 3 nights stay at UrCove by Hyatt Shenzhen Bay Nanyou.

Excellent location, beautiful view from the room and very friendly and courteous front desk. Highly recommended for the price I paid.

Good and welcomed service by Vivian at the reception, first biz trip to Shenzhen is just ending with good experience at this hotel. Thank you for upgrading the room to facing ocean view. New and good, clean room and facility, and frank friendly reception would make you relaxed. Next trip to Shenzhen, will return again here.

staff vey kind and helpful Good location Near station But the room doesn’t block sound well