Recensioni su UrCove By Hyatt (Shenzhen Shekou Cruise Center)
UrCove By Hyatt (Shenzhen Shekou Cruise Center)
2/F, Building T4, Linghai Plaza, Hui Hai Road, Nanshan District, 518068, Shenzhen, China, Nanshan District, Shenzhen, Guangdong, ChinaDettagli hotel
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.8/5
Eccellente
1467 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.8
Strutture e servizi4.8
Servizio4.8
Pulizia4.8
Filtra per:
Ordina per:
Tutte le recensioni(1467)
Recensioni positive(1439)
Recensioni con foto/video(882)
Magnifica vista sul mare(292)
Trasporti comodi(189)
Reception gentilissima(140)
Vicino alla metro(124)
Ottima colazione(113)
Ottimo design(95)
Ottimo ristorante(22)
Ottimo tè pomeridiano(16)
Recensioni negative(28)
Architect Edoardo Petri
Camera Deluxe King con vista mare
Soggiorno: mar 2024
Coppia
1 recensione
3.2/5
Pubblicata: 1 apr 2024
Albergo nuovo in area in costruzione , purtroppo piscina non fruibile e stanza colazione inadatta per contenere un grande numero di persone . Stanze belle e nuove ma staff non all’altezza del compito . Poca professionalità .
Risposta dalla struttura: Thank you for your comments on us and your comments. Due to some shortcomings, you have some shortcomings in this stay. I'm really sorry! Only your suggestion can promote the continuous progress of the small door. Xiao Feifei keeps reminding himself that the service is endless! I believe that the next time you check in, you will have a new and better experience! I wish you a happy life! ----General Manager-Stephen Tu
Mostra di più
Utente ospite
Camera Superior 2 letti
Soggiorno: feb 2025
Famiglia
6 recensione
5.0/5
Eccezionale
Pubblicata: 27 feb 2025
I had a fantastic stay at Urcove by Hyatt in Shekou, Shenzhen! The hotel was modern, clean, and comfortable, with excellent service that made my trip truly enjoyable. Highly recommend it!
Traduci
Risposta dalla struttura: 親愛的朋友,您好!感謝您對服務的認可,感謝您的滿分評價!滿分衹是起點,驚喜與感動才是目標!看到您的點評,小逸十分開心,酒店給每位住客鄰里般的服務,讓您感受到貼心的温暖,是全體員工努力的方向,有需要您可以隨時聯繫我們,期待與您的再次相遇~逸扉酒店總經理- Foster Zheng
Utente ospite
270° Floor-to-ceiling Glass View Queen Bed Room
Soggiorno: feb 2025
Coppia
4 recensione
4.2/5
Molto buono
Pubblicata: 23 feb 2025
We stayed in the 270 room and it was very lovely. Amazing view. Great shower and coffee maker too. We had some difficulty with the electrical system and the curtains but the staff was helpful in solving the problem. The breakfast had many lovely Asian cooked dishes which we enjoyed, but I wished they were labeled- especially for food allergies. We rated cleanliness as average because we found a previous person’s contact lens on the night stand. That grossed us out a bit. Overall, it was a great stay.
Mostra di più
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!感謝您選擇深圳太子灣逸扉酒店,我們很高興您在酒店有一段愉快的入住經歷,感謝您對酒店的支持與信任,同時感謝您對酒店提出的寶貴建議,我們將繼續努力,為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨!----逸扉酒店總經理- Foster Zheng
GODSONEARTH
Camera Deluxe King con vista mare
Soggiorno: dic 2024
Coppia
1 recensione
4.7/5
Fantastico
Pubblicata: 16 dic 2024
good location for us, quite surroundings, next to subway line 2, one stop to Sea World where lot of resturants
Traduci
6/20
Risposta dalla struttura: 尊敬的賓客:您好!感謝您選擇深圳太子灣逸扉酒店,我們很高興您在酒店有一段愉快的入住經歷,感謝您對酒店的支持與信任,同時感謝您對酒店提出的寶貴建議,我們將繼續努力,為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨!----逸扉酒店總經理- Foster Zheng
Cookieteh
Camera Superior Queen
Soggiorno: gen 2025
Famiglia
11 recensione
4.7/5
Fantastico
Pubblicata: 31 gen 2025
Just next to metro station since it is new developed area, there are not many shops or anything surround. K11 shopping mall is not yet opened. Other than that, everything is great
Traduci
Risposta dalla struttura: 哇,感謝小主對小扉扉家的偏愛,小扉扉已經開心的有恃無恐地走出了“六親不認”的步伐了~歲月靜好,我心安然,小扉扉會一如既往,繼續努力!願快樂伴隨着您!----逸扉酒店總經理- Foster Zheng
Cécile_xile
Executive Sea-View Double Bed Room (Private Coffee Machine + Mini Fridge + Dyson Hair Dryer + Smart Guest Control)
Soggiorno: gen 2025
Solo
16 recensione
4.5/5
Ottimo
Pubblicata: 1 feb 2025
Very nice view and service ! Convenience location. I will surely come back !
Traduci
Risposta dalla struttura: 感謝分享您的入住體驗!萬水千山總是情,多給0.5分可否行?嗚嗚嗚嗚,小扉扉衹能躲在牆角偷偷面壁思過,小扉扉一定是哪裡沒做好,讓客官沒給予五分好評!接下來小扉扉一定不忘初心,努力提升服務質量,讓您給予滿分好評!期待為您奉上再一次的服務~~----逸扉酒店總經理- Foster Zheng
Gp Ngelbrownbeauty
Camera Deluxe King con vista mare
Soggiorno: gen 2025
Lavoro
1 recensione
5.0/5
Eccezionale
Pubblicata: 14 gen 2025
Service is good , the staffs here are friendly and environment is good .
Traduci
Risposta dalla struttura: 尊敬的賓客,您好!我們很高興得知閣下滿意的入住體驗,我們將會和我們的團隊分享您的評論。我們的首要任務是提供出色的賓客體驗,您的評論給予了我們正面肯定,我們為"朋友們"創造正面持久的體驗所付出的努力和奉獻。謝謝您的好消息,我們期待您下次入住。 逸扉酒店總經理- Foster Zheng
rlamda
Camera Superior 2 letti
Soggiorno: feb 2025
Famiglia
8 recensione
5.0/5
Eccezionale
Pubblicata: 27 feb 2025
Very nice hotel especially the staff in front desk 桃子very helpful , she walk me through all details, I think I left my phone line at room, and she help me to find it right away. I sure will be book this hotel next time .
Traduci
Risposta dalla struttura: 親愛的朋友,您好!感謝您對桃子服務的認可,感謝您的滿分評價!滿分衹是起點,驚喜與感動才是目標!看到您的點評,小逸十分開心,酒店給每位住客鄰里般的服務,讓您感受到貼心的温暖,是全體員工努力的方向,有需要您可以隨時聯繫我們,期待與您的再次相遇~逸扉酒店總經理- Foster Zheng
Lau
Leisure Delight Audio-Visual Double Bed Room (Private 100-inch Large Screen + Coffee Machine + Mini Fridge + Smart Voice Control)
Soggiorno: gen 2025
Famiglia
6 recensione
5.0/5
Eccezionale
Pubblicata: 29 gen 2025
We had a great trip there. The service staff were amazing and always helpful to us. Will definitely stay again!
Traduci
Risposta dalla struttura: 尊敬的賓客,您好,感謝您入住凱悦旗下品牌逸扉酒店,很高興能給您的出行帶來優質的體驗,邀請您關注我們,並推薦給您的朋友,一起在逸扉“創逸空間”歡聚,誠摯期待您下一次的到訪,讓我們能夠再次為您提供非凡卓越的服務。我們期待與你下次相遇,分享給您更多不同的體驗。逸扉酒店總經理- Foster Zheng
Utente ospite
Leisure Delight Audio-Visual Double Bed Room (Private 100-inch Large Screen + Coffee Machine + Mini Fridge + Smart Voice Control)
Soggiorno: gen 2025
Coppia
1 recensione
4.5/5
Ottimo
Pubblicata: 28 gen 2025
Other than the hotel location was a little bit remote, and it was hard to locate the hotel when it was dark outside. The interior and facilities inside the hotel was excellent. The staff Eddie at the front desk was very friendly and helpful. He explained to us places to visit in the surrounding area, and upgraded our room for the night. I am very satisfied with my stay there.
Traduci
Risposta dalla struttura: 小扉扉心動是等您的留言,渴望是常和您見面,甜蜜是和您在小扉扉家的歡聲笑語,温馨是看着您清澈的雙眼,愛您的感覺真的妙不可言!沒讓您感到五分滿意,小扉扉有點小傷心呢!不過我們不會氣餒的,我們一定努力提升,相信下次一定要讓您感到滿分……----逸扉酒店總經理- Foster Zheng
Utente ospite
Leisure Delight Audio-Visual Double Bed Room (Private 100-inch Large Screen + Coffee Machine + Mini Fridge + Smart Voice Control)
Soggiorno: gen 2025
Solo
3 recensione
4.2/5
Molto buono
Pubblicata: 25 gen 2025
It's a nice hotel in a quiet area. Very convenient for when you need to take the ferry from Shekou (to Hong Kong or Macau). Rooms are great. My only complaint was that my room was very warm and stuffy and the aircon could not be turned out. Staff initially told me to open a window but my room type had no windows that could open. For the second night they gave me a room with a window that could be opened but still I find it weird that the hallways, elevators and restaurant were cool but the rooms themselves are not. Other than that it's a very nice modern hotel and good value. Breakfast was great.
Mostra di più
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!感謝您選擇深圳太子灣逸扉酒店,非常榮幸能為您服務。同時感謝您對我們提出的寶貴建議,我們深知這是對我們最大的愛護和幫助,我們會認真研究和解決,為您提供更加舒適温馨的入住體驗。酒店全體員工期待着您的再次光臨!----逸扉酒店總經理- Foster Zheng
PulinS
Camera Superior 2 letti
Soggiorno: feb 2025
Lavoro
2 recensione
5.0/5
Eccezionale
Pubblicata: 23 feb 2025
Very nice location, close to the Shekou Ferry Terminal. Great views. Very good breakfast.
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!感謝您再次選擇太子灣逸扉酒店,我們真的很開心呢!作為一個新的品牌,客人的認可是對我們莫大的鼓勵,我們也會繼續秉承逸扉品牌“待客如友”的服務理念,持續為每一位到來的賓客創造輕鬆的氛圍和舒適的環境。期待再次與您相會在太子灣逸扉酒店。逸扉酒店總經理-Foster Zheng
Utente ospite
Camera Superior 2 letti
Soggiorno: gen 2025
Famiglia
4 recensione
1.0/5
Pubblicata: 19 gen 2025
We stayed in room 2325 and had an incredibly uncomfortable experience due to the air-conditioning not working. The room temperature was 28°C, even though it was much cooler outside. Despite setting the thermostat to 19°C, the room remained unbearably hot, forcing us to open the window to cool it down. Unfortunately, loud construction next door began at 5 AM, making it impossible to get any rest.
When we informed the manager about these issues at checkout, he simply shrugged and told us the air-conditioning was broken throughout the hotel. This is completely unacceptable for a property of this standard. Guests pay for a comfortable and functional room, not to endure a sleepless night in sauna-like conditions with added noise. This experience was far below the expectations we have for a hotel like Hyatt.
Mostra di più
Traduci
Risposta dalla struttura: 尊敬賓客:您好!看到您的點評,非常抱歉沒能為您提供舒適的入住體驗,我們對此深感愧疚。關乎您提到酒店空調原因:冬季深圳温度才12°,大部分酒店旅客反饋房間內較冷,因此酒店衹能照顧大部分客人,無法在冬天開冷氣。因高級房型朝向問題導致日曬時間會比較久,室內温度過高,開窗確實可以解決您個人的需求,但是周邊施工是整個太子灣片區發展趨勢,這個問題是不可逆轉的,且目前施工噪音以及頻次已明顯降低,並且酒店桌面有放了周邊施工的温馨提示信,可為您提供降噪耳塞,前台24小時可為您提供服務,如您遇到困惑可隨時與總枱聯繫。給您造成不便,我們深表歉意!總經理:Foster zheng
Mostra di più
Manuela
Camera Superior 2 letti
Soggiorno: dic 2024
Coppia
9 recensione
4.5/5
Ottimo
Pubblicata: 16 gen 2025
The hotel is quite new and located close to the Shekou Ferry Terminal (walking distance). Also very convenient to all other locations in Sea World. Rooms are really big. We booked a standard room, the view was very nice, room size above average and everything new and well maintained. We did not use the breakfast. Staff was friendly and helpful. Gym is quite small but at least has a few things. Very convenient and really new and big hotel rooms.
Traduci
Risposta dalla struttura: 感謝分享您的入住體驗!萬水千山總是情,多給0.5分可否行?嗚嗚嗚嗚,小扉扉衹能躲在牆角偷偷面壁思過,小扉扉一定是哪裡沒做好,讓客官沒給予五分好評!接下來小扉扉一定不忘初心,努力提升服務質量,讓您給予滿分好評!期待為您奉上再一次的服務~~----逸扉酒店總經理- Foster Zheng
Utente ospite
Camera Deluxe King con vista mare
Soggiorno: giu 2024
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 28 giu 2024
今次住UrCove by HYATT令我有超乎預期的服務,staff Foster so helpful and Proactive
Excellent Customer services with friendly manner!
Besides, all staff are well trained and delivered a good services for all of us!
We will come again to enjoy our holiday!
Foster good job and hope to continue support your good team!
Cheers!
Traduci
Risposta dalla struttura: My dear guest,Wow, your kind words have truly made my day! I'm thrilled to hear that your stay at UrCove by HYATT was exceptional and that I could contribute to that experience.It's always rewarding to know that our efforts in providing excellent customer service are recognized and appreciated. Your feedback is a testament to the hard work and dedication of our entire team.Please know that we value your loyalty and look forward to the opportunity to serve you again in the future. Thank you for choosing UrCove by HYATT for your holiday.Cheers to many more happy returns!Best regards,Foster ZhengGeneral ManagerUrCove by HYATT