Shenyang Shenglantianbao Hotel (Zhongjie Imperial Palace)

Good location, near to Shenyang Imperial palace and other attractions. Easy to reach by subway🚇, Huaiyuanmen station is the nearest station but you need to navigate to get to this hotel. It is located on the inner road next to other apartments. Once you come out of Huaiyuanmen station, Exit B, U-turn and you will see the main gate to Imperial Palace.Walk across the street into the main gate, keeping to your left. This is the inner road...walk along the road for 200m or so, you'll see a BBQ restaurant in your right and a gated parking area next to it. The hotel is just beside this restaurant. It's easy to travel around using public buses too. The young pretty lady reception at the front desk was very helpful and courteous. We stayed here for three nights. But our key card was deactivated on the second day which I don't understand why. The bearded guy, probably the boss activated the card for us after we came downstairs again. Then the next issue was when we opened our room door we were shocked to see that the room was not made up at all, although we had hung the signage at the door before we left in the morning.We came back in the evening, tired after one whole day of touring around Shenyang to find a room not made up and no replenishment of water and basic amenities. We had to go downstairs again to lodge the complaint and he was rather defensive, saying that I should have requested for making up the room at the front desk, in which I asked him what's the use of the signage card for. Thereafter, he took some time to replace the towels, bottled water and other basic toiletries. In another review by another guest, this bearded guy was mentioned as a humorous man. However, I was taken aback by his comments including mentioning that we drink so much water when we requested for two extra bottles of water. FYI, we have been given lots of drinking water all the while when we stayed in China hotels. This is the 10th hotel that we are staying at during our 20-days trip to North Eastern China. The only negative remark is the cleaning service in this hotel is unsatisfactory. Although, the next day the room was supposed to be cleaned, I had to pick up the hair and rubbish that was blocking the water outlet and also some food droppings on the carpet. We're grateful that the hotel management upgraded the room for us. It would have been perfect if they looked into improving their cleaning services and responses to hotel guests. Thank you for the spacious room.

房子很新，剛成立，很乾凈，離故宮很近，就是新裝修味道有點重，開窗沒有紗窗，三月份進個蚊子給我一頓咬，床腳的床墊沒有大於床箱給腿拉個大口子，我也沒説啥就給自己包紮上了，整體位置很佔優勢停車免費

真是驚喜，開始訂了一天，怕不舒服。沒想到老闆和前台服務非常好。就又訂了一天。中間空調壞了，老闆主動給換了房。打掃衞生的大姐熱情的像家裡人，把我們一家照顧的都不好意思了。酒店位置去哪都不遠，還有自己的停車場。這次瀋陽住的很開心，謝謝酒店全體員工，感謝你們的服務。