This is the rudest hotel I've ever been at. First let me preface by saying I lost my home and everything I own in the April Floods. I wfh and prior to coming confirmed service animals and a hardwire ethernet were available in room. When I arrive my disability is questioned, I'm asked what services do my dogs perform form me, the girl has the audacity to argue with me about both of my dogs being service animals, stating no they aren't. Like she knows better than me, then tells me that they have a 90lb combined weight limit which I again have to explain doesn't apply to service animals. Meanwhile during my stay I see 5 other dogs who well exceed the limit and I wonder if they were also accosted the way I was. I am told I must leave 60 for incidentals, it's 10.00 higher because I'm not a ”normal guest” so I suppose their reasoning is those here due to fema, having lost EVERYTHING should have more money. Somehow? This hotel socks for business, there is no desk, the dinette table is no where near the ethernet port and the wifi is not password protected. So if you have to keep safe data from your employer go elsewhere. We lost power for days during the hurricane, there was no generator, this hotel didn't remove the must be refrigerated items from the area they call a snack bar and still charged full price while they were hot. When I asked for another key Megan was rude. And when my boyfriend, and co applicant for fema asked for one he was told he wasn't on the reservation, when numerous times before they walked him up or gave him a key the attitude was only after they couldn't charge my card for additional incidentals. Mind you, I have over 30 charge attempts ranging from 420, 385, 110, 10,60, 120 a mixture of odd amounts I kid you not, thirty two times. It locked my account and I was unable to eat for days, not even allowed to eat from their snack bar. Today I check my balance it's negative 125.00 bc somehow they got a charge to go thru on a locked account. So I speak to fema and they said the hotel should not be charging me a cent, not anything, and that this hotel should take up with fema any amounts they feel owed. I want my 125.00 back, I want a little basic human decency and compassion, and for the other front desk girl, who assumed my boyfriend was my son, to not tell me how hot he was. So if you feel like being demanded and insulted and unable to perform your job then this is the hotel for you.
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