Hotel in zona Cascada de los Gigantes Encantados, Shell Mera

Let me premise this review with I very rarely leave reviews. But the Hotel Sangay and their wonderful staff deserve a 5+ ⭐️ review. From the start of making my arrangements, Vannesa was attentive and thorough with the booking process. Vanessa made sure that upon our arrival we were greeted warmly and made us feel like we were home. We had a room with jacuzzi that looked out at the waterfall and it was amazing. The room was exceptionally clean and very comfortable. Vanessa and her team worked with my husband to arrange a surprise romantic dinner for us in the area of the restaurant that looks out to the waterfall and it was spectacular. They went above and beyond any expectations that I had for that evening. They put rose petals around the area we dined in. The food was exceptional and the staff provided exceptional service. We had a grilled sea bass with a clam sauce, fresh salad & some yuca fries. The desert was also amazing it was an apple tart with some fresh fruit cream. Vanessa helped us arrange the perfect amount of tours for us to get to know Baños and it’s surrounding towns. Every tour operator was professional and very knowledgeable. She arranged everything ahead of time so we knew exactly what to expect. I even threw her a curveball and wanted to go horse back riding very last minute on the last day of our stay and she arranged it without a problem. On our last evening at the hotel we had a couples massage. My husband had the Masaje Abhyanga & I had the Shirodara. Both were spectacular and relaxing. The warm oil they use adds an unexpected layer of luxury & relaxation. I highly recommend both. I also would like to mention that Martha Alban de Warmington Owner/President & Sasha Warmington General Manager were very much a part of ensuring that our stay was exceptional. Overall our stay @ The Sangay was AMAZING!!! I highly recommend visiting Baños, Ecuador and staying at the Sangay. Thank you to Martha, Sasha, Vanessa & the entire Sangay staff for an amazing visit, we will be back!!

Prenotato con parcheggio incluso ma quando siamo arrivati lì non abbiamo detto perché solo ”compatto” auto sono ammessi e abbiamo avuto un minivan. Questo non è stato rivelato durante la prenotazione. Diceva colazione servita alle 8:00 ma non era. Colazione non è mai servita. TV molto vecchia e piccola. Sembra una schermata di dimensioni computer. La doccia ci ha voluto 10 minuti per riscaldare. Il personale non è affatto piacevole o ospitante. Solo una buona cosa è la posizione che sta camminando a distanza da molti luoghi.

I love this place! Located downtown, a few minutes from bars, thermal baths and restaurants (although the food at Selina's is delicious!). Whether you want to chill at the accommodation or go for an adventure - like rafting, you are in the right hands with the Selina staff! With the help of Quito Bike Tours, we went on an amazing trip, from seeing waterfalls to a beautiful park up in the mountains filled with flowers and some huge swings. I can’t wait to come back here one day.