Leonardo Hotel Sheffield

Arrived at the hotel on 16th January only to be told they couldn’t find my reservation 🤔. It turned out I’d booked the wrong date – my reservation was for 16th February! The receptionist, a chap called Nathen (or something similar), nonchalantly said “no worries” since no money had been charged yet, and that he could cancel it. However, as I booked via Trip.com (which offers no cancellation option), nothing could be done 😕. To my utter dismay, on 16th February they still charged me! Despite endless back-and-forth with Trip.com’s support, the charge remains non-refundable 🤬. The customer care is so abysmal that it completely wiped away the good impression I had in January 😡. In short, this hotel is rubbish – rubbish of the highest order 👎.

The Air conditioning is centrally regulated. It was too hot and the room was poorly ventilated. Breakfast was not as good as the Hinckley Leonardo hotel. The quality of food was poor. The mushrooms were dry , scrambled eggs watery. No hash browns or explanation of their absence. The fruits juices tasted like they had been diluted down . No hot chocolate, but chocolate milk. At the gluten free station no Jams

Overall very happy with the hotel, just a couple of niggles. There was an odd smell in the bedroom which we late realised was the drains in the bathroom as the sink took a long time to drain. Also very few staff around at breakfast to help, for example it took a while to get the Nutella refilled. No hashbrowns either, just fried new potatoes (possible left overs from the night before) and slow to refill bakery area. Bedroom was a good size, beds were comfy. Reception staff helpful. Great location

It was ok - quite near to the city hall and other attractions in sheffield

The staff were all very lovely and helpful. The room was very comfortable. Hotel is centrally located near to all amenities.

It’s a very good hotel. Clean, comfortable, spacious rooms. Walking distance to shops, restaurants and other amenities as the Winter Gardens. Staff are amazing. Really enjoyed Christmas.