Shearwater Resort

Would I stay here again. NEVER First of all we get put on the top floor right next to 6 units being renovated. We were told about the pool being renovated but not about the apartments. That was a lovely noise to listen to every single day while we were here. Hammering, drilling, grinding, tradies talking on their phones at the top of their lungs. Then the apartment. Wow. So old. So run down. Yes they are renovating them which absolutely needs to be done. BUT they should not be filling these few apartments right next to renovations going on. Now for inside Bathroom has mould on tiles. Toilet lid comes off Fan covered in dust Kitchen wasn’t cleaned properly. We complained about this 3 times. 1st time they decided to send the cleaners back to do a “deep clean” it was no different after they did this clean. 2nd time we were told if we could stay here they could send the cleaners back and we could direct them on what to clean!!!! 3rd time we ended up saying don’t bother it should have been done properly the day we checked in. We had a frying pan that we could not use because it was beyond cleaning, cleaner came and gave us a new one, looked at the other one and just says oh I don’t know why that would still be there ( really) um because no one has bothered to clean it. We told her about the cleaning issues, she could not care less. We had a toaster that was disgusting, took that to reception, gave us a new one. This was when they decided to do the deep clean. We came back after that clean to still have tongs with dried food from who knows when. Saucepan with dried on pasta. Cups with coffee stains. Glasses that were dirty. We ended up having to wash everything that we wanted to use. Something you should not have to do when you check in for a holiday, is clean before you start. The TV is so old it’s not a smart TV but they have Foxtel. It’s a joke. They have the cheapest basic channels which is nothing. News, weather and that’s about it. Every time we clicked on a movie or something worth watching, sorry you need to upgrade your subscription. So when we wanted to relax at night with a drink and watch a movie that was impossible unless we watched it on our phones!!!! Seriously I think with what they charge they can afford some movie channels on Foxtel. The master bedroom has a double bed yet the spare room has a queen bed plus bunks. The floor is heated with a locked box on the wall so all us naughty adults can’t touch it, but nothing to explain how this works. The balcony. We thought we would sit outside and enjoy a relaxing drink. Chairs and table were filthy. Again we had to clean them before we could sit out there. The iron is useless. Spat out dirty water all over my new top that I then had to wash. They charge you a fortune for membership then the vouchers. But if you need extra toilet paper, washing up liquid, soap you need to buy it from reception, every other place provides this free of charge, if you run out you just a

Shearwater resort had the most amazing, helpful and informative manager at reception check in. He helped booking activities and was very knowledgeable about the sites to visit during the stay. It was a lovely resort to stay in and relax. Thank you, Shearwater resort.

Felt like 70’s retro, carpet up the wall, plastic covers on the dining table, dark timber cabinets and a spa perhaps passed its use by date, we needed bomb alaskas and cheese fondues to be truly late 60’s or 70’s!!