Chateau Star River Shanwei

Recensioni su Chateau Star River Shanwei

Chateau Star River Shanwei

No.1 Zhanqian Road, Urban District, Shanwei, Guangdong, ChinaDettagli hotel
Chateau Star River Shanwei
Chateau Star River ShanweiChateau Star River ShanweiChateau Star River Shanwei
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.7/5
Straordinario
2205 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.6
Servizio4.6
Pulizia4.7
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Tutte le recensioni(2205)
Recensioni positive(2140)
Recensioni con foto/video(755)
Reception gentilissima(333)
Camere ampie(276)
Vista sul lago isolato(185)
Ottima colazione(154)
Di lusso(66)
Piscina meravigliosa(52)
Vicino alla stazione(25)
Con area gioco per bambini(20)
Recensioni negative(65)
Gien
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: nov 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 26 dic 2024
It’s such a beautiful hotel. Spotless clean! The staff are so helpful and nice. They free upgraded us to a deluxe room with sea view. We have a very good time here and will come back again.
Traduci
Risposta dalla struttura: 親愛的客人，很高興您在汕尾星河灣酒店度過了愉快的一晚，感謝您一直以來對我們的認可和讚揚！ 您對酒店的滿意是酒店全體員工工作的動力，讓每位賓客到達酒店都能感到賓至如歸是我們服務的最終目標，我們將一如既往，在今後的服務中，不斷提升，不斷創新，力求盡善盡美。 再次謝謝您的慷慨惠顧與珍貴點評！ 期待每次的與您相見！ —— 汕尾星河灣酒店 大堂副理
Jaqueline Mital-Zhang
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: ago 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 3 ott 2024
The hotel is clean and tidy. Breakfast buffet is simple comparable to its price.
Traduci
6/12
Risposta dalla struttura: 尊敬的賓客，您好，感謝您選擇汕尾星河灣酒店並給予我們五分好評！我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也非常榮幸能為您提供最優質的的服務，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨。祝您生活愉快！—汕尾星河灣酒店 大堂副理
Family Staycation
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: giu 2024
Famiglia
7 recensione
5.0/5
Eccezionale
Pubblicata: 14 lug 2024
The room included photo service. The photographer Ar Sing is nice and took great photo for us. Room view is excellent and have enough privacy for pool area to play water. Room was clean and modern. We can use voice control the room light, curtain and air conditioner. Good place for relax and enjoy a weekend.
Traduci
Risposta dalla struttura: 尊敬的貴賓，您好，非常感謝您選擇汕尾星河灣酒店及用寶貴的時間分享您的入住體驗，很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱並繼續努力，致力讓每一位賓客享有賓至如歸的入住感受，酒店位於品清湖側，陽光、海岸、棧道、夜景，一覽無餘，讓您全身心放鬆感受休閑渡假之旅，我們誠邀您加入星河灣城堡會貴賓會員，註冊成功後您將在全國星河灣集團下屬的酒店享受最優房價以及尊享禮遇，詳情可垂詢各店大堂副理。再次謝謝您的慷慨惠顧與珍貴點評，衷心期待您的再次光臨！--汕尾星河灣酒店 大堂副理
Utente ospite
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: nov 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 19 dic 2024
Would highly recommend this hotel. The room is spacious, great ocean view, amazing service!
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing Shanwei Xinghe Bay Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of our guests. At the same time, we are also very honored to provide you with the best service. We will continue to be enthusiastic and strive to let every guest enjoy the feeling of staying at home. We look forward to your next visit. I wish you a happy life! - Shanwei Xinghe Bay Hotel Lobby Deputy
Frances x. Sun
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: set 2024
Viaggio con amici
3 recensione
4.7/5
Fantastico
Pubblicata: 26 ott 2024
Ms Li Ying is extremely helpful and professional. Very glad to meet her when I checked in. No problem at all. She is a very special young lady. When I checked out this morning, it was a different lady, who appears to be cold and not trained, not even looking at me or greeting guests when I approached her at Reception around 8am today.
Traduci
Risposta dalla struttura: 尊敬的賓客，您好，感謝您選擇汕尾星河灣酒店並給予我們五分好評！我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也非常榮幸能為您提供最優質的的服務，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨。祝您生活愉快！—汕尾星河灣酒店 大堂副理
Lvyouzhiren
Camera Deluxe Castello (letto matrimoniale, con vista sul lago)
Soggiorno: set 2024
Famiglia
44 recensione
3.7/5
Pubblicata: 4 ott 2024
Very bad management and services, specially for swimming pool and hotel front desk staffs!!!
Traduci
Risposta dalla struttura: 尊敬的賓客您好，感謝您選擇汕尾星河灣酒店並與我們細緻分享您的入住感受。此次入住給您帶來不好的入住體驗我們非常抱歉，我們深知還有許多不足之後，後期我們將加強培訓，為賓客提供一個乾淨、整潔、舒適的入住環境。同時，我們也會提升對客服務標準，確保每一位賓客入住期間都能享受愉快和滿意的入住體驗。對於此次居停留下的所有不滿，請再次接受我們誠摯的歉意。我們將不斷總結經驗，積極改進，希望下次入住能讓您看到我們的改變。最後，祝您生活愉快，萬事順意！ 汕尾星河灣總經理 黃婉雯
Utente ospite
Camera Deluxe Castello (2 letti, con vista sul lago)
Soggiorno: ago 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 10 set 2024
Mr. Lin Xi Hao, your service is very good, calm, polite and very helpful. We are very impressed. Your hotel has selected the staff very well.
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing Shanwei Xinghe Bay Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of our guests. At the same time, we are also very honored to provide you with the best service. We will continue to be enthusiastic and strive to let every guest enjoy the feeling of staying at home. We look forward to your next visit. I wish you a happy life! - Shanwei Xinghe Bay Hotel Lobby Deputy
Utente ospite
Camera Deluxe Castello (2 letti, con vista sul lago)
Soggiorno: mar 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 7 apr 2024
Friendly services. Well explanation when enquiries. Next to the lake.
Traduci
Risposta dalla struttura: We always believe that a good reputation must be recommended from the most sincere satisfaction of guests, and we are also very honored to provide you with the best quality service, so that every guest can enjoy the feeling of being at home, and we are looking forward to your visit again. I wish you a happy life!—Assistant Lobby Manager of Shanwei Star River Hotel
Li
Camera Executive Castello (letto matrimoniale, con vista sul lago)
Soggiorno: ott 2024
Coppia
1 recensione
2.7/5
Pubblicata: 7 nov 2024
Air conditioner didn’t work and a switch couldn’t turn off the light
Traduci
Risposta dalla struttura: 尊敬的賓客您好，感謝您選擇汕尾星河灣酒店並與我們細緻分享您的入住感受。此次入住給您帶來不好的入住體驗我們非常抱歉，我們深知還有許多不足之後，後期我們將加強培訓，為賓客提供一個乾淨、整潔、舒適的入住環境。同時，我們也會提升對客服務標準，確保每一位賓客入住期間都能享受愉快和滿意的入住體驗。對於此次居停留下的所有不滿，請再次接受我們誠摯的歉意。我們將不斷總結經驗，積極改進，希望下次入住能讓您看到我們的改變。最後，祝您生活愉快，萬事順意！ 汕尾星河灣總經理 黃婉雯
ROCCHI
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: mar 2024
Solo
49 recensione
5.0/5
Eccezionale
Pubblicata: 12 mag 2024
Wonderful holes
Traduci
Risposta dalla struttura: 尊敬的貴賓，您好，歡迎入住汕尾星河灣酒店！感謝您對我們的支持與認可，我們始終致力向每一位客人提供安全、舒適、潔凈的居停體驗，我們會用更加飽滿的服務熱情，持續進步的服務水準迎接您的再次光臨！祝您生活愉快
Utente ospite
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: mar 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 22 apr 2024
Service is great. Shanwei is a great place to visit. The hotel has great facilities, includnig gym, swimming pools. Breakfast is of high quality. Service is fantastic.
Traduci
Risposta dalla struttura: Dear guests, hello, thank you for choosing CHATEAU STAR RIVER and giving us five points of praise! We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! —— Assistant Manager, Lobby of CHATEAU STAR RIVER
Helen 1974
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: set 2023
Lavoro
12 recensione
5.0/5
Eccezionale
Pubblicata: 21 ott 2023
The hotel look great , The best they gave us a free upgrade to lake view room the best view and bigger room with free fruits. Spacious room .. Great breakfast . Clean.
Traduci
6/8
Risposta dalla struttura: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負每一位客人，非常感謝您選擇汕尾星河灣酒店及用寶貴的時間細緻的分享您的入住體驗，能讓您對我店的整體環境及服務感到滿意使我們倍感榮幸。酒店位於品清湖側，品清之美，一覽無餘，是休閑度假的不二之選。酒店一直以來就秉承着為每一位賓客創造獨特而難忘的入住體驗，同時我們也在不斷努力，力求做到盡善盡美，確保您的每一次旅行與入住都是乘興而來，盡興而歸。—汕尾星河灣酒店 大堂副理
Utente ospite
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: lug 2024
Lavoro
8 recensione
4.2/5
Molto buono
Pubblicata: 17 ago 2024
Location and services are good, highly recommend !
Traduci
Risposta dalla struttura: 尊敬的賓客，您好，感謝您選擇汕尾星河灣酒店並給予我們五分好評！我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也非常榮幸能為您提供最優質的的服務，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨。祝您生活愉快！—汕尾星河灣酒店 大堂副理
Utente ospite
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: ott 2023
Viaggio con amici
14 recensione
4.0/5
Molto buono
Pubblicata: 26 nov 2023
Location is a little bit far from the major city. View is very good. Facilities are very good.
Traduci
Risposta dalla struttura: Dear guests, hello, welcome to the Xinghewan Hotel in Shanwei. Your recognition is our greatest encouragement! It is our responsibility to provide you with high-quality and considerate services, so that you can also feel warm in strange cities ~ Thank you for your valuable suggestions, and we will improve them! Looking forward to your visit again! - Deputy Lobby of Shanwei Xinghe Bay Hotel
leungjacky
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: nov 2024
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 8 dic 2024
Good experience
Traduci
Risposta dalla struttura: 尊敬的賓客，您好，感謝您選擇汕尾星河灣酒店並給予我們好評！我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也非常榮幸能為您提供最優質的的服務，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨。祝您生活愉快！—汕尾星河灣酒店 大堂副理