Hotel Shun Di SHY a Shanghai

公共區域整潔明亮，大堂裝修風格簡約又有質感，辦理入住時讓人心情很放鬆。房間更是超出預期，床單被罩沒有一絲異味，衞生間乾濕分離做得徹底，枱面上的洗漱用品都擺放得整整齊齊， 沒有嘈雜噪音，晚上休息很安靜，睡眠質量直接拉滿。 服務：貼心周到，有求必應 從入住到退房，工作人員全程熱情又專業， 中途手機沒電了想要充電，工作人員沒過5分鐘就送到房間，態度特別好，沒有一點不耐煩。 點外賣也是，不用下去拿，工作人員貼心送到房間. 下次住房還選這裏棒棒噠

On May 21, 2025, during the reservation process, I was billed for a total duration of six nights' stay. In addition to this, my credit card was charged for the transaction, and the corresponding amount has already been debited from my account by my bank. Upon arriving at the hotel for check-in, we were unexpectedly asked to make the payment once again. Despite our attempts to explain the situation and even presenting the receipt as proof of the initial payment, the hotel staff failed to comprehend what we were trying to communicate due to the language barrier. The hotel notified us that Trip.com will process a refund for the amount they initially charged us. Today, we completed the checkout process; however, the payment has still not been credited to my account. Due to this enforced hold on my funds, I have not only lost all the money I had set aside for shopping but have also been unable to proceed with another planned activity. This situation or statement appears illogical and lacks any clear or reasonable explanation. Someone needs to be held accountable for this situation. I have traveled extensively across the globe, and during my journeys, I have consistently relied on platforms like ***********, Agoda, or ******* for my reservations. However, I have never encountered an issue like this with any of those services.