The St. Regis Shanghai Jingan

We had an unforgettable staycation at the St. Regis Jingan Hotel, largely thanks to the exceptional service provided by Tina. Her warm hospitality and meticulous attention to detail made my partner’s birthday celebration truly special. Tina went above and beyond, coordinating every aspect of the surprise with precision—arranging a beautiful birthday cake, fresh flowers, and ensuring everything was perfectly set up in our room before our arrival. Her thoughtful gestures and proactive approach created a seamless and memorable experience that we will cherish forever. The hotel itself was impeccable, with luxurious facilities and a welcoming atmosphere that made our stay truly relaxing. The 24/7 room service and housekeeping team were outstanding, ensuring our every need was met with professionalism and care. From the elegant ambiance to the flawless service, the St. Regis Jingan exceeded our expectations in every way. We cannot thank Tina and the entire team enough for making this occasion so extraordinary. We highly recommend this hotel and look forward to returning!

管理混亂，衞生狀況堪憂。有一次居然洗完澡發現沒有浴巾。退房時把相關問題反映給客户體驗經理*********，她服務態度糟糕，傲慢。對反應的問題連最基本的記錄都做不清楚。前台經理Ariel Liao的態度更是糟糕，高傲無理，完全沒有任何道歉的誠意。也怪不得好好的瑞吉被他們管理成這種農家樂的氛圍。

I throughly enjoyed my stay at the St. Regis. I stayed in the manor suite with access to the manor lounge and a private butler. From check in to check out the customer service was excellent. I received the 2 hour Harmonious Relaxation spa treatment at the Iridium Spa in the hotel. It was the most relaxing spa experience. I would definitely recommend this hotel to those who enjoy luxury experiences.