voco SHANGHAI HONGQIAO HUB by IHG

Our family was truly well taken care of at Voco. Dina, the manager, showed exceptional kindness and a warm, welcoming nature that made us feel right at home. Martin, the receptionist, greeted us with a positive attitude and was always ready to help, making every interaction pleasant. Amy’s friendly and hardworking spirit stood out, ensuring everything ran smoothly with a smile. Together, their care and dedication made our stay memorable and comfortable.

I spent four wonderful nights at this lovely hotel. It's a clean, quiet, and peaceful place. The staff is very nice and helpful. I'd especially like to thank Dina. She was very eager to solve my minor problems. The breakfast was very generous. It was nice to have a pool, sauna, and gym. I used them all whenever I had the chance.

The hotel is in the middle of nowhere. Taking train will require you to walk more than 10 mins to get to the hotel. Getting to the nearest mall also another 10 mins walk. It is marketed as the nearest hotel to Shanghai Expo but to get to the Expo, you will still need to set aside 30 mins of travelling time if there is no traffic jam. Gym is below average and swimming pool was closed when I was staying there. Staff does little to solve your problems should you have any. I needed help to book Didi and they brush my quries aside. I wanted to know what else can I do in the vicinity. Like food suggestions or convenience stores. The reply given was, its all at "that side" of the hotel. Overall, a bad stay. Pros: Room is big and spacious. It is also clean.