Howard Johnson Huaihai Hotel Shanghai

服務：完全沒有 問洗衣要自己到外面付費 前台沒有主動提供牙刷 態度冷淡 給完房卡就自己坐在那玩電腦 完全沒有其他酒店那樣站立和微笑服務 衞生：很一般 不怎麼乾淨 臟亂差舊 環境：很舊了 07年的酒店 大堂很小且沒熱水喝 得上去自己接 飲水機得自己在餐廳找. 水吧枱子上濕漉漉全是水 而且老式水機很難用 一直出燙水關不上 ！旁邊服務人員還愛答不理 不幫忙接 水流速太快接滿一小杯用了4，5秒 之後溢出來差點燙傷 水漸的到處都是 我大喊服務生才説再按一遍按鍵就關了. 我關上之後他才磨磨唧唧過來，藉口説 “你拿的這杯子太小了（才導致水溢出來）” 且沒有提供任何關心和補救被濺濕的衣物措施. 換了酒店之後心情愉快多了 換了今年開業的一家 語氣友好不生硬 主動詢問是否加早餐，給房卡後主動指路送牙具 請加強安全管理和服務人員培訓

I was terribly disappointed with our stay in this Howard Johnson from Nov  11 to Nov 16 for below reasons: 1) During the check in on Nov 11 afternoon,  the lady at the front desk failed to find my reservation with my passport so I gave her a hard copy of my trip.com reservation confirmation. However, she forgot to give it back to me. The next day when I asked for it at the front desk, I was told it had been thrown away. No big deal but a little surprising. 2) After I moved into my room 1301 on Nov 11 afternoon, we flushed the electronic toilet by pressing the button on the left side of the toilet bowl. However, the button failed to bounce back. The result was a disaster because the toilet water flooded my bathroom. Your serviceman told us we should have used the remote control but we didn't know and nobody ever explained to us how to use the remote control. Another problem was that whenever we walked by the toilet, the seat automatically went up which was very annoying. The second time when we flushed the toilet with the remote control, it didn't work. We called the serviceman and he told us the remote control was turned off! We decided the electronic toilet was not our cup of tea and moved to room 1215 the next day. 3) During our stay it was warm and humid and the front desk told me it was the government's order not to supply air-con cool air after a certain date so there was nothing he could do. We sweated every night and could not sleep well. Your breakfast room was also hot. I was in shorts and still sweated as I had my breakfast. 4) I found out the CNN channel was jumping up and down and freezing continuously. It simply could not be watched. Your technician told us a reason I didn't understand that there was nothing he could do.  That was a big disappointment as I chose to stay in Howard Johnson because it is a CNN channel partner hotel. 5) The shower stall door leaked shower water to the bathroom floor because some sealant was missing on the shower stall door hinge. The towels were of poor quality as they did not absorb water on our wet body.  6) The coil of the hairdryer was too short to dry hair in front of a mirror.  7) The sockets in the room were not uniform. As a result I had to test every socket in the room before I could find two sockets that would fit my adapters for iphone and apple watch.  Conclusion: I was terribly disappointed with our stay in this hotel. On November 17, I emailed my above complaint to the hotel's General Manager and received no response.