UrCove by Hyatt Shanghai Pudong East

Place was good for getting to the airport. Rooms are really big and nice. Restaurant is good: we had a great evening meal and the staff were amazing in the restaurant and very helpful but it’s all Chinese food no western menu. We loved it but don’t expect the full Hyatt deal. Front desk service was so-so: they tried but it’s not amazing. Limited availability of things like water and coffee. I asked for more than the two pods for the machine and we had to pay. Not great really so bring your own pods. Room is great though, very comfortable: I’d stay again for an early flight and bring extra coffee pods and milk for the room.

酒店服務很差，內部安排感覺很混亂。一開始加工作人員的微信就感覺有點愛答不理的，落了一件衣服在房間裏，工作人員説要幫我寄回來到現在也沒有迴音；酒店有送機服務但班車似乎很緊張，最後也沒有送到我是我打車過去機場的。

Room: Executive Twin Room (Upgraded) We had a really pleasant stay at UrCove by Hyatt Shanghai Pudong East during our trip to Shanghai. From the moment we arrived, the front desk was warm, helpful, and welcoming. We were pleasantly surprised to be upgraded to an Executive Room by the front desk (a young Chinese guy at the front desk upgraded us and showed us the room), a generous gesture that really set the tone for our stay after a long flight. Manager Peter stood out with his amazing support. He assisted us with food delivery orders, helped us set up *******, and made sure our needs were met throughout the stay. He also helped us set up our WeChat by scanning our QR Code so we could register! His help and dedication made a big difference. A day before our check-out, the young Chinese front desk staff member (wish we caught his name!) was also extremely helpful throughout our stay, he patiently answered many of our questions during the stay and gave us a free late check-out upon request, he scheduled an airport drop-off for us too, which made our final day much more relaxed and stress-free. Our room was spacious and comfortable, with a bathtub, smart toilet, washing machine, microwave, and an induction cooker. Everything was clean and well-maintained. The surrounding area of the hotel was full of greenery and trees, creating a peaceful, relaxing atmosphere. The room had a very nice view. The room service was responsive, helpful, and respectful, they came in at the times we requested, which we really appreciated. We also received lots of bottled water every day, along with all the usual room service essentials. Lots of the thanks to the room service. Extra perks: • Airport pickup and drop-off to/from Pudong International Airport • Smart toilet • Free self-laundry • Relaxing hotel environment --- A few minor downsides: The hotel is located a bit far from downtown (e.g., The Bund), and the nearest metro station (Middle Chuangxin Road) takes some time to reach. You can take taxis affordably to the metro station, but if using the metro, try to leave early as it’s about a ~40-minute ride back from downtown, and trains stop running late at night (around 11:30 pm for a lot of the lines, and some at 11:00 pm during work days). There are no nearby convenience stores, so it’s smart to either order what you need online or stock up on snacks, drinks, and groceries before returning to the hotel. --- Overall, this hotel was a wonderful choice. We felt cared for, relaxed, and well-served throughout our stay. Highly recommend it to anyone visiting Shanghai, whether you're a solo traveler or coming with family. Huge thanks to Manager Peter, the front desk team, and all of the staff for the great service!