Chateau Star River Shanghai

During my recent stay at Chateau Star River Hotel, I found the facilities to be excellent and the interior decor tastefully designed, creating a luxurious and elegant atmosphere. The rooms were spacious and well-furnished, contributing to an overall pleasant physical environment. However, the service quality did not match the standard expected from such a well-appointed hotel. Upon arrival, the front desk staff mistakenly assigned me a children’s room, which required me to return to reception and resolve the issue—a rather inconvenient start to my stay. While the room I was eventually given was comfortable and spacious, cleanliness left much to be desired. The bathtub, in particular, had two dead flies and a hardened stain on its surface, which was quite disappointing. I did encounter staff members who demonstrated professionalism—for example, the gentleman managing the breakfast check-in was courteous and efficient. Nonetheless, such instances were the exception rather than the rule. On one occasion, I decided to book a massage at the hotel spa to relieve some back pain. The treatment, which cost approximately $50, was average and initially unproblematic. Unfortunately, at the end of the session, the masseuse offered me an additional service, the nature of which I will refrain from describing here, but I trust it is not difficult to imagine. I declined immediately. Regardless of the hotel's level of control over this matter, given that the spa operates within the premises, I found this situation deeply inappropriate and upsetting.

Spacious and comfortable room! Swimming pool are best for kids 💚

Elegant hotel with excellent service at an amazing price.  Pool and fitness facilities are top notch.

The best transport are taxi, bcs nearest metro station 20 min by foot. Very big and bright room. Big pool for swiming. Good choise on breakfest. Realy kind staff. Helpful. After this I came to Kempinski Downtown and must say that next time I will choose your great hotel. You are much better.

出乎意料的舒適，房間很大，衞生很好，還有個大浴缸，有陽台能看到室外中心花園很美，還有泳池，很滿意的入住體驗，並且下車就有保安大哥幫忙拿行李，前台和客房非常熱情貼心~服務超級棒！響應速度很快，體驗感蠻不錯的～

哇塞 也太幸運了吧 新年伊始走好運 進到房間驚喜發現這麼多寶貝 還以為給錯房間了 問了前台才知道 原來每天會抽中一名幸運guest贈送新春好禮 很可愛的兔子福袋裝着金幣巧克力和鑰匙扣 最棒的是還有刮刮卡 哈哈哈 抽中了自助晚餐 也太讚了 真是超值