JI Hotel (Shanghai The Bund Jinling East Road)

This hotel is situated in the best place of the area 2 MTR exits (no.1 and 5) both just accross the hotel. Hotel room is nice and complete. Very impressive toilet, huge size, clean and strong water. The hotel itself is very good and nice for me. There’s alot of bottle water at the front desk, so just grab and go. Customer service. This is the thing this hotel lack the most. They are run by a bubch of young kids that for me is not even well trained for customer service, no english at the front and even calling them. They doesnt know the tone for dealing with the customer, they are like just want to get over with you right away and don’t bother them please. I ask to confirmed that my reservation comes with breakfast, what the kid told me if you book with a room with breakfast then you have it!, they dont even bother take a mile to check and reconfirmed. The cleaner just dump the trolley at the hallway making it has a bad smell. I think this hotel serve the locals more than the foreigner. Overall, satisfy with the hotel and specially the wash room, but not the customer service aspect.

我很少給差評，但是這家全季真的不評價意難平。首先，房間空調温度衹能控制在20-23度很不可思議，這個温度對大多數女性來説太冷了，就算調整風量也起不到什麼作用。其次，床不是很平整，一度懷疑是不是沒有更換床品，掀開被子看到摺痕又似乎是全新的。最值得吐槽的是酒店wifi。我兩台手機都不能連上。打電話給前台，説wifi這兩天出問題在修，一會兒又説修好了讓我重新連。我折騰了一個半小時都不行，他們安排了酒店工程部的大叔到我房間給我連wifi也都沒有。前台很貼心給我換了房間，並給我延遲退房。但是新的房間也沒有辦法解決wifi的問題，直到我退房wifi都是不能用的。最後我也沒有延遲退房，因為不能愉快的刷手機實在沒有多待的必要。