Shanghai Jinqiao Haichang Penguin Resort Hotel

We booked this hotel because it was new, had a very cute penguin theme, and was conveniently located near Haichang Ocean Park. The check in service was quick and smooth. The rooms are large and comfortable. The children’s gift in the room was a very nice surprise! Our children also loved the children’s playground in the hotel lobby and the penguins in the lobby. When our friends encountered a problem with an unruly, aggressive guest, the hotel manager went above and beyond to support us and help us solve the problem. He definitely deserves a lot of praise for his kindness and professional manner! He reviewed the CCTV carefully, communicated the findings to my friends, and supported them in resolving the problem. His customer service was top notch! While the weekend was busy and there were many other guests, all of whom had young kids, the service was excellent. The hotel offered a frequent free shuttle bus to Ocean Park. The breakfast buffet was excellent with lots of choice (go early to avoid waiting in lines). We went for breakfast at 8 AM and were quickly seated. Guests who arrived at 8:30 AM had to wait for a table. There are not many dinner options available nearby, and food delivery takes a while. It is also a bit difficult getting a taxi at the hotel, as the location is a bit remote. Overall though, we enjoyed our stay and it was a fun experience!

This is a nice hotel, very new, with a very well managed penguin enclosure, the penguins look much healthier than some zoo's, and also has an indoor playground for the kids. The staffs were nice to lend us their contact number for food delivery, and this is near to Haichang Ocean Park, with free shuttle service. The only drawback is it is secluded, and the restaurant does not operate on weekdays night other than the breakfast buffet, and is far from everything, with only a convenience store across at Wassim Hotel. Will I stay here again? YES!

Все очень понравилось. Ребенок был в полном восторге, а это главное. Заселение проходит быстро, понятно, есть на ресепшен молодой человек, который говорит по английск. Номер очень хороший, просторный, комфортный. Кровать удобная, все в пингвиньем стиле. Завтрак нормальный, голодным не останешься, но все разбирают быстро , но тут же пополняют. Единственное - странная кофемашина (то не работает, а капучино делать надо в два этапа, но все на китайском языке. До парка возит шатл. Ходит часто, по расписанию. Парк понравился, особенно шоу касаток, общение с капибарами, кроликами и оленями. Это место останется в моей душе