Recensioni su Apartamentos Suites Santa Cruz

Stayed on Oct 21, 2022. My husband accidentally booked this place not realizing that this was actually the same place that was posted with different pics which got bad reviews. So I called ******* asking to cancel but the hotel refused our request despite we sent our request immediately (less than one hour after we booked) with the reason being it was a non-refundable booking. We had no choice but to stay there.The check-in process was not easy. We had to wait for someone to come and opened the door, the check-in 'desk' was in the open area and smelled very strong like sewer. The room was by the alley where people were passing and we could hear them talked loudly because it wasn't soundproof. The floor was dirty and we could smell the strong sewer-like smell like outside; the toilet was not attached to the floor so it moved when I used it and AC didn't work. We addressed the issues and they tried to fix it right away by securing the toilet to the floor, giving us a spray for the sewer smell and a fan for the non-working AC. It didn't help. I got headache from the smell and couldn't sleep. They moved us to a room in another building on the second floor with narrow and dark stairs. The room dirty and dusty. Bathroom floor was very dusty. The bed and pillow were dirty and not comfortable. We couldn't sleep the whole night so we decided to leave early in the morning to the airport few hours before our flight time.This condition was also described in the reviews by past guests.