Baymont by Wyndham Sevierville Pigeon Forge

房間空間大小寬敞，衞生有打掃，但算不上特別乾淨整潔，設施比較老舊。早餐少，吃飯的地方空間小，不過這個價格在鴿子谷附近住宿，算是經濟之選。

Placed us in an occupied room first, then in a room where the sink was broken, literally falling out of the counter. Was originally told by nightshift that i would be able to come back down in morning and would recieve a full refund. In the morning, the woman was extremely rude and said she woukd only give $10 back on the card, still have not seen this measly credit.

Never again. Roaches Roaches ..everywhere. i do mean everywhere. Crawling on the beds and walls

Rooms look nothing like the picture. Romm clearly wasn lt cleaned well. We went to front desk and manager on duty was rude and told my wise she didnt need to be "sassy" and he knew the rooms werent the best. We checked out and left within 20 minites and that INCLUDES the time it took us to wall to and from our room. We went ans found another hotel. I DO NOT RECOMMENT THIS HOTEL TO ANYONE.

Roachs and mildew I was forced to find lodging due to illness. The local area was booked. We found this hotel. The staff were not super helpful. Went to my room after checking in. Outdoor stairs and elevator. There were people smoking and drinking outside the door. I had small children. Inside had been semi updated but not very clean. Alot of renovations were the kind that just paint over the problem instead of fix it. The floor was dirty the beds had black debris on them like someone had put dirty feet all over. After about ten minutes we find roaches on the nightstand. We all get up to look around and we find another one crawling on our childs pillow. Went to get money back and the guy argued we should have come out immediately if we wanted our money back then we showed him a video of the bug. He claims the property owner will return our money in the morning.

This is my 4th night here. 2 nights last weekend and last night and now tonight. Got a different room category this time. Got the “suite” with jacuzzi. My teenage daughter and I thought we’d put on bathing suits and utilize the jacuzzi like a hot tub. We get it filled up and under the towel carefully placed by housekeeping is a hole. The hole where the button goes. The button that turns the jacuzzi on. Like they didn’t see it when they strategically placed that towel there. Upon checking in I received a text from hotel saying respond to text with any problems or questions. I text back my issue. No response- why bother with this system if not utilizing it? I call the front desk. 15 minutes later night manager comes up to check it out. I wish yall could have seen the fake confusion he exhibited when I pointed to the missing button/hole. First he said “maybe you do it”. This angered me. I explained about the towel. He said housekeeping or previous guests did it. I said if previous guest did it housekeeping knew because they placed the towel over it. Housekeeping appear to be the owners. I’ve seen them over the past 3 nights I stayed here. Not too happy I paid for “upgrade” I couldn’t utilize. Says they’ll make it right tomorrow. We shall see tomorrow. Will update then.