Club Wyndham Great Smokies Lodge

Clean and Friendly activities for families , close to national park. Unit has everything you need like home away from home.

Our room was not clean upon arrival. it had hair in the tub, toothpaste smears on the faucet. The jacuzzi tub had scum coming out of the jets. The hot water tank was too small to keep the water hot so I froze when I bathed. There was torn furniture, large cracks in the ceiling not patched correctly. There was mold around the shower and a crack on the shower floor it pinched my husband's foot while showering. The sinks had to be unclogged they wouldn't drain. The toilet made horrible loud noises. The best thing was the activities indoor waterpark; however one was closed while we were there.

This was the easiest resort I have ever checked into. No pushy sales people, checked in, got a great coupon book, went to the room, it was wonderful, furniture updated, Kitchen everything was wonderful. The staff, WOW, everyone was so nice and offered us help all week. Extra towels, no charge, anything we needed they were there to help. Love this place. Will be going back in the future.

Wyndham cancelled our reservation with no notice and left our family without a vacation. I have tried to call and rectify the situation, but all they are able to tell me is that our reservation was given to someone else and they are not able to help me.

Nice indoor waterpark a lot closer than the beaches. This was our fifth or sixth stay at this location. My daughter was born in January and always seems to miss out on her birthday because everybody is so burned out from Christmas. We do experience gifts for her now, and this has been one of her repeat favorites. This year though, she said she feels like she is outgrowing it. Overall, the property is geared more toward younger kids and families. Their (removed) indoor-outdoor experience used to be where the adults would really spend their time. They could get in the indoor side of the hot tub, walk through a wall flap and be in the TRUE outdoors. Don't let their advertising fool you - the *new* indoor/outdoor hot tub replacement is a disappointment in comparison to what they used to have. We used to be able to escape the noise and lights and most kids by going to the outdoor part. Not anymore. The "new" one is just the old patio swimming pool that was split in half and had the cool waterfall turned off. You're not truly outdoors now - you're in a crowded, noisy, lighted and fully enclosed room. No more seeing the stars. No more escaping the kids (anyone 5 and up is allowed) and it's in a shared room with what is now a half-pool with a basketball hoop in it - so lots of kids screaming and playing water basketball. The new additions to the waterpark are awesome. The water coaster is a great ride and a great addition. It just came at great expense of the one true water respite the park offers that adults enjoyed.

Lots of neat little shops and places to eat inside the resort. We had three children with us and four adults and we all had a wonderful time. It's very close to Dollywood, grocery stores and even this time of year December 17th through the 22nd, the traffic was not that bad going out to do any shopping.