Everytime I come to Columbia I stay at this hotel. Its definitely not the best, but the staff has always been nice, and give good cs. This last stay on Saturday 10/21 was a huge disappoin**ent! It was 1hr past the deadline to change my reservation, and the staff refused to work me! My room had a musty odor, the AC did not work, my son found dirty socks behind the chair, there was a bug carcass on the wall next to the tv, and there was a lizard in my bath tub! I've been loyal to this crappy place for yrs, and the 1st time I needed them to go a little above and beyond for me they refused! Well they just lost a good, loyal customer, because the next time I stay in Columbia SC, It won't be at the Best Western Executive Inn Suites!
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