"La stanza era davvero pulita, ma non c'erano molti comfort"

"In generale, un hotel bello e abbastanza nuovo. Vicinissimo a Disneyland + parcheggio gratuito. Abbiamo soggiornato qui durante un'ondata di caldo, 37 gradi. La camera, nonostante l'aria condizionata fosse accesa, non era fresca. Alla reception hanno detto che avrebbero controllato le impostazioni, ma purtroppo: la camera era troppo calda. Ho cancellato la notte successiva."

"Hotel nella media con pulizia non all'altezza ma altrimenti ok per il viaggiatore attento al budget"

"La posizione è perfetta per visitare l'outlet. La camera è molto confortevole. Prodotti da bagno Rituals. Torneremo."

"Mi è piaciuto molto! Questo è il miglior hotel di tutto il nostro viaggio finora. Molto, molto, molto pulito e piacevole! Molto confortevole e accogliente! C'è una TV dove puoi accendere il tuo canale YouTube e goderti la serata. Il personale è molto accogliente e cordiale, spiega tutto nei dettagli e soddisfa qualsiasi richiesta. È anche possibile effettuare il check-in anticipato o il check-out posticipato a pagamento (il che è molto gradito). Purtroppo non ci sono foto. Ma credetemi, è un posto davvero carino!"

"Mi sono trovato benissimo pulito ben organizzato e in pochi minuti sei nel parco disneyland"

"Semplice, senza spazzolino"

"Non ho avuto la possibilità di soggiornare in questo hotel, ma penso che sia il peggiore in termini di assistenza clienti. Ho prenotato l'hotel online, dove le loro politiche non sono chiaramente descritte. I visti per la mia famiglia sono stati ritardati e ho chiesto loro di modificare il nostro soggiorno tre settimane prima. Hanno promesso di modificarlo non appena avessi comunicato loro le nuove date per la nostra vacanza. Quando abbiamo comunicato le nuove date, non hanno risposto alle email e alle chiamate dell'agente fino all'ultimo minuto, quando hanno detto che non potevano modificare il nostro soggiorno in hotel, il che significa che ho perso il pagamento per l'hotel. Mi sento mentito, tradito e derubato dei miei soldi guadagnati duramente. Prenota a tuo rischio e pericolo."

"Here’s the review with that point naturally incorporated: Unfortunately, this was not a pleasant stay, and I would not recommend this property. The self check-in process is unnecessarily complicated. The instructions initially direct you to a different side of the apartment building, which is confusing. Unless you read them very carefully, it’s easy to spend at least 30 minutes just trying to check in. Between accessing the building, collecting the keys, entering the apartment, retrieving the car park fob from the kitchen, and finally getting to the parking area, you end up opening around 6–8 different doors before you’re fully checked in. It is far more complicated than it needs to be. The underground parking is secure, but it is very dark, has a strong unpleasant smell, and many of the surrounding parking spaces appear to be used as storage areas, giving the whole area an untidy feel. Inside the apartment, the linen was clean, the kitchen was well equipped, and the main bed was acceptable. However, the sofas were heavily worn, stained, and looked dirty. The sofas shown in the listing photos appear clean, tidy, and in good condition, but they do not reflect the actual condition of the furniture provided. The listing also suggested the apartment was suitable for three adults and children, but the sleeping arrangements don’t realistically support that. The sofa bed is very worn, and the single sofa bed isn’t suitable for either adults or children. Before arriving, I contacted the host to request fans as there was a heatwave forecast. I received no response. The apartment became extremely hot, and with no fans or any form of ventilation, it was very difficult to sleep. Travelling with young children made this even more challenging. There are also several maintenance issues. The toilet door handles are very stiff, the wardrobe doors are difficult to operate, and the bedroom has no main light—only bedside lamps. The only convenient power socket is occupied by the bedside lamp, so if you need to charge your phone, you have to unplug the lamp and leave the room without lighting. The hallways throughout the building also have a persistent unpleasant smell. The biggest issue occurred on the morning of checkout. At around 8:30 am, the water supply stopped completely. We were unable to shower, wash properly, or get ourselves and the children ready before leaving. I contacted the property immediately but was simply told to send an email and wait up to six hours for a response, which was completely impractical given we were checking out that morning. I then contacted Trip.com customer service, who responded immediately and genuinely tried to help by contacting the property. Unfortunately, the property management never responded to them either, leaving customer service with very few options other than offering a small compensation. While I appreciated Trip.com’s prompt support, it did not resolve the situation. Having to end a family holiday without running water and without being able to take a shower is simply unacceptable. Overall, while the apartment has a few positives such as secure parking, clean linen, and a functional kitchen, these were outweighed by misleading listing photos, poor communication from the host, uncomfortable sleeping conditions, inadequate facilities during a heatwave, maintenance issues, and the complete lack of support when a major issue occurred. I would not recommend this property. The only positive experience was Trip.com’s customer service, who responded promptly and did their best to assist despite the property’s lack of cooperation."