katewragg2024
19 agosto 2024
We had a nice week but many aspects of this hotel should have been better. Service was generally slow,mainly ignored on entering restaurants and left standing (especially first day - not very welcoming) staff visually unhappy and grumpy (small handful v friendly) Kids club very poor. No signing in out procedures. No engagement from staff member with children. I brought to attention of reception who assured it was because normal staff was on holiday and would change the next day. I returned the next day, I received a smile on this occasion but was still told there were no signing in and out procedures. No assistance at all with leaving child. Very poor. Had to ask several times for certain requests, some were resolved/actioned. Some were not. Food was mainly very good. Pizzas not great quality and too big for children. Did not dine in fine dining as had a young child with us but was told by others service was incredibly slow in there. Overall disappointing service throughout but it didn’t spoil our week.
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