Four Seasons Safari Lodge Serengeti

酒店環境絕對好，設施服務也可以，餐飲選擇可以多些，前台greci 很好我們英語不好她很耐心，交通預訂部門不靠譜，我很早就預訂的交通，提前沒有主動聯繫，更沒有做好準備工作，等我聯繫了還要通過郵件電話多次溝通細節，累！提供的司機電話又錯誤，更離譜的是臨時推翻之前的價格，管理混亂自毀形象…

1.運氣好能看到各種動物來喝水 2.酒店前台拿兩個女的很一般，其他人都很好 3.強烈推薦去住beyond的酒店，比這裏更好哈哈哈

One of the best experiences of my life! I was planning a safari for my 60th birthday and convinced our best friends to join us. Little did we know/expect that this was one of the most memorable experiences that we could do. I started planning the trip several months in advance. I worked with Adela in Reservations. She was reliable and always responded in a timely manner. I not only booked the rooms through Adela, but she helped suggest, plan and coordinate all of our activities while we were at the lodge (8 days), including our flights to/from Kilimanjaro to the Seronera air *****. We were met at the Seronera air ***** by our driver for the week, Deo. Greeted with sparkling wine, Mimosa's juices, sandwiches and more, Deo was wonderful. He made our magical trip so much better (more later). Our 1 hour trip to the Lodge was a our first game drive. Seeing elephants, giraffe, zebra and wildebeests, among other animals for the first time in their own habitat was remarkable beyond words. Deo explained so much to us about Serengeti, the 'circle of life', respect for the animals, culture and surrounding. We could not wait until our next 'real' game drive... We arrived at the Lodge and were greeted by Masai and staff. A cold towel and delicious cocktail also were welcomed. We were checked in by Grace, a Front Desk wonder. She was kind, hospitable and very accommodating. Grace coordinated our check-in with aplomb, making the entire experience effortless. Almost daily, we would interact with Grace when we would leave for a game drive or return back. Her smile was infectious and her customer service, exemplary! While in Serengeti, we did half and full day game drives to different parts of the Serengeti. We did a Balloon safari, day trip to Ngorongoro Crater, visit to a Masai village, a Bush dinner and so much more. Adela did such a wonderful job organizing everything and Deo assisted by making recommendations on what to do and where to go on each game drive. Our room at the Lodge was large and very comfortable. A large closet and bathroom were clean and spacious. We had a large terrace overlooking a watering hole, where we saw so many animals close by and zebras drinking and cooling off. There were no complaints and the nightly turndown service always included fresh water, a cloth for cleaning glasses and a leather cord keeper for our many phone and electronics. The Lodge is all-inclusive for food and drink. This also included our sumptuous lunches each day while on safari. AMAZING! There were three restaurants with different menus. One restaurant even had a nightly Masai show during dinner. Our weather was near perfect. Because of this, we preferred to dine outside each evening. The staff were so accommodating that they offered us to enjoy dinner from the menus of any restaurant, which we thoroughly enjoyed. We enjoyed a Bush dinner on our last night. A private chef, wait staff and armed ranger to keep us safe, the foo

We just settled in at the airport and couldn’t help but reflect on the incredible hotel service we experienced during our stay, which we believe is the best we've encountered anywhere in the world. From the moment we arrived, we were greeted by the radiant Glory and Ashley, who made our visit truly memorable as we celebrated our 15th anniversary. They ensured we felt the love throughout our stay. It was a pleasure to meet the hotel manager Mathew, who was not only welcoming but also a treasure trove of knowledge, and it was wonderful to connect with a fellow Sydneysider all the way in Africa. This lodge exemplifies five-star service. Every staff member made a point to learn our names or had done their research to introduce themselves personally. The rooms are impressively spacious, and no matter which one you book, you'll enjoy unparalleled views of the stunning Serengeti landscape. Each room is beautifully appointed, epitomizing luxury. We absolutely adored the facilities, and the food was spectacular, especially while watching the sunset over the Serengeti. Alex at the pool was fantastic, accommodating all our requests, while our dining experience at Boma was made even more special by our attentive waiter, Daniel. Though we were sad to have such a short stay, we wholeheartedly recommend this location and hotel for anyone seeking unparalleled luxury in the Serengeti.