The Shilla Seoul

Stayed 5 nights, room no. 1520. The pros are location, near the subway station and the hotel has a shuttle bus to get you there. The view from the room is good, facing the Nan Shan. The out room jacuzzi is fantastic The service from the front door and facilities are good especially the front door staff called "Dustin Lee", he behaved professionally and friendly which made me feel I really was a guest in your hotel. The Cons: The room was a bit shabby and outdated, also the closet couldn't close properly. The hotel lobby will always be crowded as different kinds of people get there, which annoys me. Also, I had a worse experience at my check-out, the receptionist asked me if it was okay with my stay, I said the lobby was crowded and chaotic which made me feel uncomfortable, but she said she didn't know what is "chaotic", I don't know what that means and I spelt to her, she behaved a bit cool and unfriendly, and the concierge staff next to her told her what is "chaotic", I think she is unprofessional and a bit rude. Also, last Saturday morning(22nd Feb), a couple took some wedding photos in the hotel lobby, and all the guests couldn't cross the lobby to the front door, I understand that it was the most memorable day for them, but the lobby is for all hotel guests, which may be made all hotel guests feel uncomfortable and inconvenient, I think the management should have done some arrangement for that to minimize the situation like that. Overall my stay was so-so, hope next time stay will be better as we go to Seoul quite often.

Lounge happy hours can equal to a full dinner especially the happy hour start from 6 to 10pm. Plenty of time to enjoy. Cons is food repeated every day. No varieties

Hands down the best hotel in Seoul in terms of facilities and services! Location is very strategic and even they offer free transport and also shuttles on popular places In my opinion this hotel is really a great cultural experience for foreigners. I recommend to try their gym and also sauna. They provide jerseys and also luxury powder rooms To end, they also have the best breakfast

perfect place for couple. so cozy and fancy. we only have short stay cos i have connecting flights but next time ill stay longer.

One of the best hotels in Seoul. Very good service and customer support

Just the Best hotel in seoul! Very good customer service, a car will drop you and pick you up from the nearest subway station to the hotel. Buffet was good. I also tried the menu (very good pat thai) Tried the bar and the jazz band was extraordinary. Room was also clean and very quiet (extremely rare in Seoul)